Regional Operations Manager
Daikin Comfort
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Manage the performance and operations of critical cooling air handlers across multiple teams and locations, ensuring they meet performance standards and operational goals.
- Lead and support a team of remote site managers, coordinators, technicians; providing guidance, training, and performance evaluations to foster a high-performing culture.
- Oversee installation, maintenance, and upgrade projects for air handling systems, ensuring timely execution within budget and compliance with safety regulations.
- Implement and utilize performance metrics to assess the efficiency and reliability of cooling systems. Analyze data to identify areas for improvement and optimize operational processes.
- Develop and execute regional operational strategies that align with organizational goals. Identify opportunities for cost savings, efficiency improvements, and service enhancements.
- Serve as the primary point of contact for regional clients, vendors, and internal teams. Facilitate effective communication and collaboration to ensure client satisfaction and operational success.
- Proactively address operational challenges, conducting root cause analysis and implementing solutions.
- Maintain accurate records of operational activities, project updates, and compliance documentation. Prepare regular reports for senior management on regional performance and initiatives.
- Establish specific commissioning goals, project timelines, and ensure all teams are aligned.
- Assign field technicians based on experience, workload, and regional needs. Oversee scheduling to meet deadlines.
- Arrange remote support, parts delivery, and other resources to ensure smooth operations.
- Use remote monitoring tools to track commissioning progress, identify issues, and troubleshoot as needed.
- Guide the field team through technical issues and escalate complex problems to engineering teams when necessary.
- Conduct remote inspections and oversee the testing procedures to confirm that the installations meet technical standards and regulatory requirements.
- Identify training needs and arrange remote or on-site training sessions to enhance team skills in commissioning air handlers.
- Provide regular feedback and coaching to ensure technicians perform to their best abilities and meet project benchmarks.
- Communicate progress, key milestones, and any challenges with clients, ensuring transparency and managing expectations.
- Ensure field teams deliver exceptional service, addressing client concerns quickly and effectively to maintain positive relationships.
- Ensure all field personnel follow safety guidelines, especially when working in critical environments with high-risk machinery.
- Proactively identify and mitigate potential safety risks, supporting the team in adhering to OSHA or industry-specific safety standards.
- Perform other tasks as assigned.
Requirements
- 12+ years related experience and/or training; or equivalent combination of education and experience.
- 5+ years of people management
- Proven experience in operations management, project management, or facilities management, with a focus on HVAC or cooling systems.
- Strong technical understanding of critical cooling air handlers and associated technologies.
- Excellent leadership and team management skills, with a demonstrated ability to motivate and develop remote teams.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Exceptional communication and interpersonal skills to effectively engage with diverse stakeholders.
- Proficient in project management software and remote collaboration tools.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementproject managementfacilities managementHVAC systemscooling systemsdata analysisperformance metricsroot cause analysiscommissioningtechnical standards
Soft skills
leadershipteam managementanalytical skillsproblem-solvingcommunicationinterpersonal skillscoachingtrainingclient relationship managementcollaboration
Certifications
OSHA certification