Daikin Applied Americas

Technical Support Analyst II

Daikin Applied Americas

full-time

Posted on:

Location Type: Remote

Location: Minnesota • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $73,300 - $117,200 per year

About the role

  • Provide intermediate level HVAC technical support to sales representatives, customers and service groups
  • Manages large amounts of incoming calls and emails
  • Promptly and accurately enters all incoming requests within Salesforce CRM
  • Maintains communication records, necessary paperwork within Salesforce
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Identify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers
  • Communicates problem areas to the appropriate parties
  • Provides information to customers on an ongoing basis
  • Provides authorizations for parts warranty request upon identifying quality related opportunities
  • Conducts training sessions in a formal classroom or on the job site
  • Consults and collaborates with Engineering and Manufacturing on quality and product design improvements
  • Works closely with Manager on metrics, service opportunities, and manuals

Requirements

  • Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline
  • 5+ Years of commercial HVAC experience
  • Knowledge of commercial HVAC and refrigeration systems
  • Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
  • Outstanding relationship management and interpersonal skills
  • SalesForce CRM experience (Preferred)
  • Bachelor's Degree (Preferred)
Benefits
  • Medical/Dental/Vision coverage
  • PTO
  • 401K match
  • Support for community involvement
  • Tuition Reimbursement after 6 months of continuous service
  • Paid sick time in accordance with the federal, state and local law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HVAC technical supportcommercial HVAC experiencerefrigeration systems knowledgeSalesforce CRMMS Office Suitetraining sessionsquality related opportunitiesproduct design improvements
Soft Skills
relationship managementinterpersonal skillscommunicationcustomer engagementproblem solving
Certifications
Associates degreeBachelor's Degree