Dagster Labs

Customer Success Manager

Dagster Labs

full-time

Posted on:

Location Type: Remote

Location: California • Minnesota • United States

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Salary

💰 $120,000 - $160,000 per year

About the role

  • Own the post-sale customer experience for a portfolio of high-value accounts
  • Partner closely with an Account Executive (AE) who owns commercial outcomes
  • Own activation, adoption, value realization, and goal attainment
  • Proactive, outcome-driven function focused on delivering value

Requirements

  • 4–7 years experience in Customer Success, Account Management, or similar roles in SaaS
  • Experience managing mid-market and enterprise accounts
  • Proven ability to drive adoption and customer outcomes
  • Strong analytical skills; able to translate usage and outcomes into business value
  • Excellent communication skills (written + verbal), including executive-level communication
  • Ability to operate independently and prioritize across competing demands
  • Strong conceptual understanding of technical products (data, dev tools, or infrastructure preferred)
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible working hours
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaSAnalytical skillsTechnical productsDataDevelopment toolsInfrastructure
Soft Skills
Communication skillsExecutive-level communicationProactiveOutcome-drivenAbility to operate independentlyPrioritization