Salary
💰 $110,000 - $165,000 per year
About the role
- Lead WMS implementation projects as the senior industry and product SME through Discovery, Design, Configuration, Training, UAT and Go-Live
Gather client requirements during the discovery phase and translate them into actionable design solutions using out-of-the-box cloud configurations
Understand client operations and recommend best practices to optimize ROI and operational efficiency
Lead system design reviews and oversee junior consultants’ work for accuracy and consistency
Support training, testing, and “go-live” activities, ensuring smooth client adoption
Serve as a trusted advisor, guiding clients on industry best practices and future-proof solutions
Deliver training to both client super users and end users
Build and maintain reusable project artifacts, documentation, and collateral
Provide QA and review of system design solutions from architects and consultants
Troubleshoot advanced software-related issues and provide L2/L3 functional support to clients and internal teams (Sales, Marketing, Support, Professional Services)
Contribute to product feedback and integration roadmaps as a senior SME
Requirements
- 8–10 years of experience in WMS or enterprise software implementations
Proven track record of leading large-scale, complex client projects as a senior consultant or equivalent role
Deep understanding of the software implementation lifecycle, change management, and client onboarding
Strong expertise in API/EDI integrations and leading WMS-to-3rd party integrations (ERP, EDI, MHE, Robotics)
Experience working with 3PLs and specific facets of multi-client facilities and multi-site roll-outs
Hands-on experience with project management and tracking tools such as Jira, Smartsheet, or similar
Excellent communication, facilitation, and documentation skills
Ability to troubleshoot advanced technical and functional issues
Bachelor’s degree in Business, Supply Chain, Information Systems, or related field (or equivalent experience)