D-ploy GmbH

IT Infrastructure L2 Support – English

D-ploy GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Prague • Czechia

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Tech Stack

DNSLinuxVMware

About the role

  • Diagnose, analyze, and resolve issues across Windows Server environments, including failures related to configuration, patching, performance degradation, and system outages.
  • Troubleshoot VMware ESXi hosts and virtual machines, focusing on performance issues, resource bottlenecks, connectivity problems, and host/cluster-level incidents.
  • Investigate and resolve problems related to Active Directory, Group Policy, authentication, permissions, and domain services health.
  • Monitor server health, capacity, performance trends, and respond to system alerts; identify root causes of incidents and implement corrective actions.
  • Troubleshoot and support backup and recovery operations, including job failures, restore errors, and disaster recovery scenarios.
  • Identify, analyze, and resolve issues across infrastructure services, including storage connectivity, network basics (DNS, DHCP, routing), virtualization components, and shared services.
  • Work closely with the service desk and escalation teams to provide deep‑dive troubleshooting and ensure timely resolution of incidents, problems, and urgent service requests.

Requirements

  • Hands-on experience in infrastructure support or systems administration, with exposure to Windows Servers, virtualisation (e.g. VMware ESXi or similar), and Microsoft 365.
  • Basic experience with server monitoring, alerting, and incident handling, or willingness to learn.
  • Familiarity with Linux operating systems is a plus.
  • Ability to work in a managed services environment, supporting multiple client environments and following standardised processes and documentation.
  • Well-rounded, proactive profile with good organisational skills and the ability to prioritise tasks.
  • Strong problem-solving mindset; able to work independently as well as within a remote team.
  • Experience working in international / multicultural teams, with awareness of cultural differences.
  • Fluent in English (spoken and written); additional languages are a plus.
  • Candidates have to declare Criminal record extract not older than three months
Benefits
  • Broad range of activities, tasks, and projects
  • Vouchers (B-day voucher, wedding, and new born surprise)
  • Fishing for Friends program – our referral program
  • Refreshments in the D-ploy office
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows ServerVMware ESXiActive DirectoryGroup Policybackup and recoverydisaster recoveryLinuxMicrosoft 365server monitoringincident handling
Soft Skills
problem-solvingorganizational skillsability to prioritize tasksindependent workteam collaborationcultural awarenessproactive mindset
Certifications
Criminal record extract