D-ploy GmbH

HR Service Delivery Specialist

D-ploy GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Prague • Czech

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Tech Stack

ServiceNow

About the role

  • - Process end-to-end employee lifecycle activities, including hiring, job changes, terminations, benefits enrollment, and maintenance of earnings and deductions as part of pre-payroll inputs.
  • - Deliver accurate and timely HR operational services across one or more areas such as Hire-to-Retire, Payroll, Time & Attendance, and Benefits Administration.
  • - Collaborate closely with internal P&O / HR teams as well as external service providers delivering employee-related services.
  • - Maintain accurate and up-to-date employee data in HR systems and case management tools, ensuring transactions are completed within agreed SLAs and KPIs.
  • - Perform quality checks and ensure first-time-right processing, applying defined internal control principles (e.g. four-eye review).
  • - Coordinate payroll activities with internal stakeholders and external payroll vendors, validating inputs and outputs including variable pay, deductions, and statutory contributions.
  • - Support employees and managers by resolving HR, payroll, time, and benefits-related queries in a timely and professional manner.
  • - Manage time and attendance processes, including absences, leaves, and working hours, ensuring compliance with local labor regulations and internal policies.
  • - Oversee benefits administration processes, including enrollments, life events, terminations, and escalations with benefits providers.
  • - Ensure compliance with local labor laws, data protection standards (e.g. GDPR), and internal HR policies.
  • - Support internal and external audits by maintaining audit-ready documentation and providing accurate, timely responses.
  • - Identify opportunities for process improvements and support operational excellence initiatives and HR transformation projects.

Requirements

  • - 3–5 years of experience in HR Operations, Service Delivery, or a similar role, preferably within a regulated or international environment.
  • - Solid hands-on experience with employee lifecycle management, payroll coordination, time & attendance, and/or benefits administration.
  • - Strong working knowledge of local labor law, HR compliance, and payroll related processes.
  • - Experience working with HRIS and case management systems (e.g. Workday, SAP, ServiceNow or similar).
  • - Ability to work independently while collaborating effectively in a matrix and multi-vendor environment.
  • - Excellent organizational skills with strong attention to detail and commitment to data accuracy.
  • - Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • - Strong communication and stakeholder management skills.
  • - Fluency in English (written and spoken).
  • - French and Dutch/Flemish language skills are required.
  • - Understanding of operational metrics such as SLAs, KPIs, turnaround time, and quality measures.
  • - Candidates must declare criminal record extract not older than three months
Benefits
  • - Flexible working conditions
  • - Fishing for Friends program – our referral program
  • - Further development and professional advancement
  • - Friendly and international working environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employee lifecycle managementpayroll coordinationtime & attendance managementbenefits administrationHRIScase management systemslocal labor lawHR compliancedata accuracyaudit documentation
Soft Skills
organizational skillsattention to detailability to work under pressurestakeholder managementcollaborationindependencecommitment to qualitycommunication skillsproblem-solvingprocess improvement