Enterprise IT Engineer
Hermeus
AnsibleAWSCloudDockerGrafanaJenkinsKubernetesLinuxPythonTerraform
IT Support Specialist
d-Matrix
full-time
Posted on:
Location Type: Hybrid
Location: Santa Clara • California • 🇺🇸 United States
Visit company websiteSalary
💰 $93,800 - $156,300 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureDNSMacOSTCP/IP
About the role
- Provide first/second-level technical support through our ticketing system
- Troubleshoot laptop hardware and operating system issues (Windows and macOS)
- Resolve software application problems and connectivity issues
- Support employees with day-to-day technology challenges
- Partner with HR to execute smooth IT onboarding and offboarding processes
- Configure and deploy laptops and equipment for new hires
- Recover and reset equipment from departing employees
- Identify opportunities to improve and streamline these processes
- Manage user accounts and licensing in Microsoft 365
- Administer Entra ID (Azure AD), Exchange, Teams, SharePoint, and Intune
- Support collaboration tools and ensure proper access controls
- Track and manage inventory of laptops and other IT equipment
- Coordinate equipment purchases and deliveries
- Ensure all IT assets comply with security policies
- Maintain accurate records of hardware assignments
- Maintain inventory of peripherals (keyboards, mice, cables, etc.)
- Monitor and troubleshoot network connectivity and Wi-Fi issues
- Support printers, video conferencing equipment, and access control system
- Ensure meeting rooms and collaboration spaces function properly
- Create and maintain IT support documentation
- Contribute to internal knowledge base articles
- Help develop self-service resources for employees
- Document common issues and solutions
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field with 3+ Years of Industry Experience.
- Previous IT support or help desk experience
- Experience with Active Directory/Azure AD
- Knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with mobile device management (MDM) solutions
- Basic understanding of IT security principles
- Relevant certifications (CompTIA A+, Microsoft 365 Certified, etc.)
Benefits
- Provides Equity
- Offers Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootinglaptop hardwareoperating systemssoftware application problemsnetwork connectivityuser account managementmobile device managementIT security principlesinventory management
Soft skills
problem-solvingcommunicationcollaborationorganizationdocumentationprocess improvementcustomer serviceteamworkadaptabilityattention to detail
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer ScienceCompTIA A+Microsoft 365 Certified
