IT Support

• Design Scalable Salesforce Solutions: Lead the design and implementation of advanced Salesforce solutions like Marketing Automation, CDP, Service Cloud, etc that scale with the growth of our ride-hailing robotics company, ensuring alignment with our long-term business strategy.
• Manage Complex Integrations: Oversee complex integrations between Salesforce and other key business systems, ride-hailing platforms, and external third-party services.
• Set Development Standards: Establish and enforce coding standards, best practices, and development guidelines across Salesforce projects to ensure high-quality and efficient execution.
• Cross-Functional Program Leadership: Lead and manage large, multidisciplinary programs that span beyond Salesforce, working with teams in product development, engineering, operations, and customer experience to drive business transformation.
• Optimize Platform & Business Performance: Continuously monitor and enhance Salesforce performance while also identifying opportunities to optimize processes and systems across the organization.
• Ensure Security & Compliance: Ensure that Salesforce and other integrated systems meet security, compliance, and data governance standards, particularly in an industry dealing with autonomous vehicles and sensitive data.
• Scale Operational Excellence: Lead initiatives aimed at scaling operations effectively, introducing automation and process improvements across various departments to support the growth of the company.
• Champion Innovation & Transformation: Stay ahead of industry trends in both Salesforce and autonomous technology, bringing forward-thinking solutions to the organization and driving transformative change.

CRM Enterprise Architect

IT Engineer – Contract

Associate Help Desk Technician

IT Support Specialist

IT Helpdesk Analyst

IT Help Desk Support I