Cytora

Software Engineer

• Be responsible for Cytora’s website design and development, taking internal briefs for updates, providing technical and design advice, executing on development plans
• Realise marketing and GTM initiatives via the website whilst helping implement best practises, driving efficiency and scalable activities
• Help manage Cytora’s global website including CMS updates, bug reporting, SEO optimisation, and conversion rate optimisation
• Work closely with the Growth Marketing Manager to constantly audit the technical performance of Cytora’s website, identifying opportunities for improvement
• Ownership of site speed, indexing, and technical SEO hygiene specifically within the Webflow environment.
• Work with external agencies on design, assets and creative projects
• Work with group-level stakeholders, utilising resources to scale our web activities and enable the larger group to support our online presence
• Development of go to market materials (presentation decks, website pages, sales collateral, case studies, white papers)
• Working closely with our Partnership and PR team to coordinate, publish and distribute partner announcements, regularly updating our data ecosystem page
• Collaborate with the rest of the Marketing team to optimise strategies to enhance lead qualification processes

Webflow Developer, Designer

Business Analyst

• Analysing technical underwriting guides and question sets to determine important data points and identify appetite and prioritise rules
• Engaging with Underwriting team leader and underwriters to create process workflows, both before and after Cytora
• Supporting delivery team with refinement of requirements
• Supporting deployment of Cytora to insurers, including training, operational transformation support and process efficiency improvements
• Identifying benefits measures and implementing methods to baseline and measure ongoing benefits

Junior Business Analyst

Support Engineer

• Serve as the primary contact for technical support requests from enterprise customers.
• Provide expert assistance in resolving production issues, including diagnosing and troubleshooting platform-related problems.
• Triage and escalate complex issues to engineering teams with clear documentation of diagnostics and context.
• Respond to customer questions about platform functionality, integrations, and configuration.
• Maintain detailed records of all customer interactions and resolutions in the support system.
• Collaborate with internal teams to ensure customer feedback informs product enhancements.
• Contribute to the creation and maintenance of a robust knowledge base to empower customers with self-service resources.
• Conduct post-mortems to identify root causes and recommend preventive measures.
• Act as a trusted advisor, guiding customers on best practices for using the Cytora Platform effectively.
• Write self-serve troubleshooting documentation for customers and internal Centre of Excellence.

Webflow Developer, Designer

Junior Business Analyst

Product Support Engineer