Cytora

Business Analyst

• Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification.
• Lead client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user.
• Translate client business needs into clear requirements, user stories, and process designs that support and direct conversations with engineering and product teams.
• Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle.
• Manage extensive and in depth analytical reporting of product performance, utilising tools such as Thoughtspot.
• Design and optimise AI-driven workflows, including prompt strategies and efficient analytical reporting.
• Continuously identify opportunities to improve BA practice efficiency through AI — including automating repetitive analysis tasks, accelerating documentation and enhancing insight generation.
• Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership - covering end-to-end scenarios, edge cases, and compliance-sensitive flows, and AI output validation.
• Collaborate within agile delivery teams to manage priorities, risks, and dependencies.
• Drive continuous improvement by monitoring live solutions and enhancing performance through iteration.

• Support day-to-day work within the client delivery team, contributing to sprint planning, backlog refinement, and risk identification under the guidance of your Delivery Manager.
• Work alongside Mid and Senior Level BAs to develop your understanding of client delivery, best practices, and the broader BA function.
• Participate in client discovery workshops, learning to identify opportunities for Cytora to add value.
• Help translate client business needs into clear requirements, user stories, and process designs.
• Assist in identifying data inputs, system integration points, and exception scenarios during solution design.
• Support analytical reporting of product performance using tools such as Thoughtspot.
• Learn to design and document AI-driven workflows, including prompt strategies and reporting processes.
• Look for opportunities to improve efficiency through AI tools — including automating repetitive tasks and improving documentation.
• Support test activities including writing acceptance criteria, assisting with UAT, and documenting edge cases.
• Collaborate within agile delivery teams, learning to manage priorities and dependencies.
• Contribute to continuous improvement by monitoring live solutions and flagging areas for enhancement.

Junior Business Analyst

Implementation Specialist

• Own technical implementation for new and existing customers — from API integration to workflow configuration to production go-live.
• Run technical discovery on customer tech stacks and architecture, recommend the right integration patterns, and produce Miro workflows and implementation playbooks that guide the rollout.
• Guide customers on API integration patterns, webhook strategies, retry and failure handling, schema design, and platform best practices — flexing your delivery between technical and business audiences.
• Be the technical glue between Customer Success, Sales, Solutions Consultants, and Product.
• Be a calm, credible voice on how our AI works.
• Observe what customers need, file clean bug reports, open feature requests that capture what you're hearing, and test beta features.
• Dig into logs, monitoring, and system behavior to diagnose complex issues, and hand off clean reproductions to Engineering when needed.
• Read the release notes. Test the new features. Form opinions. Teach the rest of us and our customers what's possible.

Business Analyst

Junior Business Analyst

Solutions and Implementation Engineer