Business Analyst

Cytora

Business Analyst driving AI innovation in the insurance sector at Cytora. Collaborating with diverse teams to deliver impactful solutions and enhance insurance processes.

Posted 6/8/2026full-timeRemote • Illinois, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification.
Lead client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user.
Translate client business needs into clear requirements, user stories, and process designs that support and direct conversations with engineering and product teams.
Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle.
Manage extensive and in depth analytical reporting of product performance, utilising tools such as Thoughtspot.
Design and optimise AI-driven workflows, including prompt strategies and efficient analytical reporting.
Continuously identify opportunities to improve BA practice efficiency through AI — including automating repetitive analysis tasks, accelerating documentation and enhancing insight generation.
Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership - covering end-to-end scenarios, edge cases, and compliance-sensitive flows, and AI output validation.
Collaborate within agile delivery teams to manage priorities, risks, and dependencies.
Drive continuous improvement by monitoring live solutions and enhancing performance through iteration.

Requirements

What you’ll need

Proven Business Analysis experience, with meaningful exposure to the insurance sector (underwriting, claims, policy administration, or distribution)
Proven ability to run client-facing workshops and influence senior stakeholders — including the confidence to challenge established thinking constructively
Practical, hands-on experience with AI tools — including prompt engineering, building AI-assisted workflows, and a clear understanding of LLM behaviour and limitations
High standard of written and verbal communication.
Multilingual skills: Fluency in English, and the ability to write and speak multiple languages would be advantageous

Benefits

Comp & perks

Competitive salary + OTE
Flexible working and remote options
Professional development budget & conference access
Annual company retreats
A mission-driven culture that puts people first

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Business AnalysisAI-driven workflowsprompt engineeringanalytical reportinguser storiesprocess designtest strategy ownershipUAT leadershipdata integrationrisk identification

Soft Skills

communicationstakeholder influenceworkshop facilitationconstructive challengecollaborationcontinuous improvementproblem-solvinganalytical thinkingadaptabilityleadership