Cytek Biosciences

General

• Conduct technical instrument training to the service and support team from technical onboarding to creation of roadmaps for each Field Service Engineer
• Transfer of Knowledge from Engineering/New Product Introduction meeting to field service teams
• Replicate in-house training to alternate locations within the US and internationally
• Provide on-the-job training to Cytek and distributor FSEs globally
• Perform co-travels with Cytek FSEs on a worldwide basis to evaluate individual learning plans and effectiveness of training
• Provide remote and on-site support of FSEs and distributors globally
• Report Manufacturing and Continuous Engineering feedback from the field
• Manage intradepartmental communication to optimize implementation of service solutions
• Serve as escalation point leader to coordinate internal and external teams with ongoing field investigations
• Escalate critical product performance issues and/or customer concerns to management in a timely fashion
• Perform co-travels with direct and distributor FSEs on a worldwide basis
• Other responsibilities as assigned by your manager or the Company

Global Service Specialist

Chief Technology Officer

• Define and execute a global IT roadmap that supports business objectives, including revenue growth, margin improvement, operational excellence, and regulatory compliance.
• Partner with executive leadership and business units to integrate IT into core business strategies, enabling digital transformation and business innovation.
• Present regularly to the Board and Audit Committee on IT strategy, cybersecurity readiness, and enterprise risk management.
• Scale IT systems and infrastructure to support global operations, manufacturing, and commercial expansion.
• Oversee enterprise systems including ERP, LIMS, QMS, CRM, eCommerce, and other cloud-based collaboration platforms.
• Drive digital innovation by identifying and deploying emerging technologies that enhance efficiency, scalability, and business value.
• Lead the development and execution of a robust cybersecurity strategy in alignment with NIST, ISO 27001, and industry best practices.
• Ensure compliance with FDA, SOX, HIPAA, GDPR, and other regulatory requirements.
• Establish IT governance frameworks that safeguard business continuity, data integrity, and risk management.
• Build and lead a global IT team of 15–30+ professionals across infrastructure, applications, security, and helpdesk functions.
• Manage IT budgets in the $10M–$25M range, ensuring cost-effectiveness and ROI from technology investments.
• Oversee IT vendor relationships, contracts, and enterprise-wide technology sourcing strategies.

Chief Information Officer

System Administrator

• Administer and maintain Windows and Linux server environments, including virtual machines (VMware/Hyper-V) and cloud resources (Azure, AWS)
• Manage server provisioning, capacity planning, storage allocation, and decommissioning
• Own backup and disaster recovery processes, including regular validation and testing
• Monitor system health, performance, and availability; resolve issues before they become outages
• Manage and troubleshoot LAN/WAN, Wi-Fi, VPN (Cisco AnyConnect), DNS, DHCP, and switching infrastructure
• Support multi-site connectivity between Fremont, Seattle, and international offices
• Handle network access requests, VPN setup, and connectivity issues as an escalation point from the helpdesk
• Maintain and document network topology, configurations, and access controls
• Implement firewall and network changes as directed by the Information Security Specialist
• Administer Active Directory, Group Policy, and user account lifecycle (provisioning, changes, deprovisioning)
• Manage DUO MFA enrollment and troubleshooting in coordination with the Information Security Specialist on policy configuration
• Apply OS and firmware patches to servers, network devices, and infrastructure components on schedules defined in coordination with the Information Security Specialist
• Partner with the business systems team on integration points (NetSuite, Salesforce, Propel) where infrastructure supports application performance
• Support the Information Security Specialist during incident response by providing infrastructure access, logs, and system-level remediation as needed

Systems Administrator

Marketing

• Define and execute the regional strategy for Cytek’s reagent portfolio, including understanding customer needs, competitive dynamics, and pricing practices, and reporting insights to commercial leadership and product marketing.
• Lead tactical planning and execution (monthly/quarterly) to build a strong sales funnel and address local/regional obstacles that may limit growth opportunities.
• Lead the strategy and execution for Tier 2-3 tradeshows and events, ensuring alignment with broader business priorities and consistent execution through standardized tools and processes.
• Participate in quarterly business reviews for the Americas, highlighting opportunities for revenue and share growth.
• Lead monthly/quarterly coordination calls with regional marketing counterparts in APAC/China and EMEA to ensure strategic alignment and knowledge sharing.
• Work with Global Marketing to ensure that regional business needs are incorporated into NPI planning and execution.
• Drive regional launch strategies for new products, ensuring impactful and timely market introductions.
• Partner with Global Marketing and platform leadership to ensure that global digital assets (websites, e-commerce platforms) meet the needs of the Americas market.
• Collaborate with direct and indirect sales leadership to maximize revenue opportunities.
• Analyze sales and market data to support progress toward market share goals in each country.

Global Service Specialist

Chief Information Officer

Systems Administrator

Regional Marketing Manager