Cynet Group

Full Desk Client Success Manager – Healthcare Staffing

Cynet Group

full-time

Posted on:

Location Type: Remote

Location: Arizona • Texas • United States

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Job Level

Lead

About the role

  • Serve as the primary point of contact for healthcare executives and workforce leaders, identifying staffing gaps and delivering tailored workforce solutions.
  • Identify, pursue, and secure new client accounts across hospitals, clinics, and specialized care facilities.
  • Manage the full recruitment lifecycle, including job intake, candidate sourcing, screening, offer negotiation, and onboarding.
  • Oversee and guide offshore recruitment teams to ensure productivity targets and quality standards are consistently met.
  • Review candidate submissions and ensure compliance with healthcare credentialing, licensing, and documentation requirements.
  • Conduct regular client check-ins, business reviews, and performance updates to strengthen long-term partnerships.
  • Handle client escalations, resolve service issues, and ensure timely fulfillment of open requisitions.
  • Collaborate with credentialing, compliance, and operations teams to ensure candidates meet all regulatory and contractual requirements.
  • Analyze staffing trends, order flow, and team capacity to optimize fulfillment strategies and client satisfaction.
  • Provide operational performance reports and strategic insights to clients and leadership.
  • Perform other duties as assigned.

Requirements

  • Bachelor’s degree in Business, Healthcare Administration, Human Resources, or a related field preferred.
  • 5–7 years of experience in healthcare staffing, workforce solutions, or full-desk recruiting.
  • 3+ years of experience in a lead, senior recruiter, or account management role.
  • Strong understanding of healthcare staffing dynamics, including clinical roles such as RNs and other hard-to-fill specialties.
  • Proven ability to develop new business while managing and growing existing client relationships.
  • Experience directing or collaborating with offshore recruiting teams to drive performance and delivery outcomes.
  • Excellent communication and negotiation skills, with the ability to engage C-suite stakeholders (e.g., CNOs, CFOs) on workforce planning and labor cost strategies.
  • Working knowledge of HIPAA guidelines, healthcare compliance requirements, and credentialing best practices.
  • Strong organizational skills with the ability to manage multiple open orders and competing priorities in a fast-paced environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare staffingfull-desk recruitingcandidate sourcingoffer negotiationonboardingcompliancecredentialingstaffing trends analysisperformance reportingbusiness development
Soft Skills
communicationnegotiationrelationship managementorganizational skillsproblem-solvingleadershipcollaborationclient managementstrategic thinkingtime management