Client Success Manager – Healthcare Staffing
Cynet Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts.
- Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement.
- Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand.
- Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams.
- Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy.
- Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally.
- Maintain portfolio health through extensions, renewals, contract changes, and retention efforts.
- Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs.
- Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards.
- Support confirmation calls, assignment changes, and terminations as needed.
- Build strong rapport with healthcare professionals to support retention beyond current assignments.
- Participate in client site visits, networking, and industry events as required.
- Execute referral initiatives and other client engagement programs as assigned.
Requirements
- Bachelor’s degree or equivalent combination of education and relevant work experience.
- 5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required).
- Demonstrated experience managing a book of business with 100+ active TOA.
- Experience supporting regional or nationwide MSP client portfolios.
- Proven history of portfolio growth, TOA expansion, and client retention.
- Strong understanding of MSP program structure, compliance, and client-facing accountability.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Excellent written, verbal, and interpersonal communication skills.
- Highly organized, detail-oriented, responsive, and customer-focused.
- Self-directed, accountable, and comfortable owning outcomes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MSP program supportportfolio managementclient retentionTOA growthcredentialingcompliancequality metricsoperational KPIsperformance reviewssubmission requirements
Soft Skills
communicationinterpersonal skillsorganizational skillsdetail-orientedcustomer-focusedself-directedaccountabilityresponsivenessrelationship buildingproblem-solving
Certifications
Bachelor’s degree