Cyclotron, Inc.

Microsoft Dynamics 365 Technical Analyst

Cyclotron, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Azure

About the role

  • Oversee, maintain, and continuously improve Microsoft Dynamics 365 environment.
  • Serve as both a technical expert and a strategic partner.
  • Ensure the system remains current, optimized, and aligned with organizational goals.
  • Maintain and update the current Dynamics 365 environment, ensuring system stability, security, and performance.
  • Manage regular platform updates, rollouts, and patches, including testing and validation before deployment.
  • Monitor integrations, workflows, and automations to ensure seamless operation across departments.
  • Collaborate closely with the Director of Operations, Team Leads, and key stakeholders to understand business processes and requirements.
  • Translate user and departmental needs into actionable Dynamics 365 configurations, enhancements, and workflows.
  • Document system architecture, data flow, and configuration changes for transparency and continuity.
  • Stay current with Microsoft Dynamics 365 updates, features, and best practices.
  • Recommend enhancements or new capabilities to improve efficiency, productivity, and user experience.
  • Lead or support system upgrade and enhancement projects, ensuring minimal disruption to operations.
  • Provide responsive, high-quality support to users, resolving issues efficiently and professionally.
  • Deliver training and documentation to ensure users understand new features and processes.
  • Act as a liaison between business teams and Internal Support, ensuring clear communication and expectation alignment.

Requirements

  • Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience).
  • 3-5 years of experience working with Microsoft Dynamics 365 (Sales, Customer Service, Project Operations, or Business Central preferred).
  • Proven experience managing Dynamics environments, including updates, configuration, and custom workflows.
  • Strong understanding of data modeling, integration points, and Power Platform tools (Power Automate, Power Apps, Power BI).
  • Proficiency in Dynamics 365 administration, configuration, and security roles.
  • Familiarity with Microsoft Power Platform, Azure integrations, and data connectors.
  • Experience in managing release cycles and system testing.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical skills.
  • Exceptional customer service and stakeholder management abilities — able to translate business needs into technical solutions.
Benefits
  • Competitive compensation
  • Flexible arrangements for nearshore/offshore candidates
  • Opportunity to lead and shape the evolution of a key enterprise platform.
  • Collaborative environment with a focus on efficiency, innovation, and teamwork.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Dynamics 365data modelingintegration pointsPower PlatformPower AutomatePower AppsPower BIDynamics 365 administrationconfigurationsecurity roles
Soft Skills
communication skillsproblem-solvinganalytical skillscustomer servicestakeholder management