Cyclomedia

Support Engineer

• Serves as the main point of contact for our service desk requests
• Supports our customers through their inquires with a supportive and patient demeanor
• Participates in software testing and our integration with the ESRI products
• Solves software-related problems that our customers encounter
• Coordinates with colleagues for more advanced issues and to share customer feedback
• Prepares written training materials to be used by our Solutions teams as well as training videos for our customers

Customer Support Analyst