CYCLE

Customer Support

• Manage and validate incoming Service Orders and Battery Tickets
• Act as the primary point of contact for customer communication
• Track and prioritize tickets based on urgency, customer impact, and operational feasibility
• Coordinate with mechanics and operations to resolve service-related issues
• Provide proactive updates and manage customer expectations throughout the ticket lifecycle
• Document all communication and maintain structured records in Odoo Helpdesk

Service Support Specialist

• Beheren en valideren van binnenkomende service-aanvragen en batterij-tickets
• Fungeren als eerste aanspreekpunt voor klantcommunicatie
• Tickets volgen, prioriteren en afhandelen op basis van urgentie, klantimpact en operationele haalbaarheid
• Afstemmen met monteurs en operations-teams om serviceproblemen efficiënt op te lossen
• Proactief klanten informeren en verwachtingen managen gedurende de volledige ticketcyclus
• Alle communicatie zorgvuldig documenteren en gestructureerd bijhouden in Odoo Helpdesk

Social Media Manager

• Support the marketing team in creating and publishing engaging content for Cycle.eco and Ebike4Delivery
• Assist in the planning, creation, and publishing of content (text, photo, video) for Instagram, TikTok, LinkedIn, and other channels
• Help manage and maintain the content calendar to ensure regular, consistent posting
• Research trends, hashtags, and competitor activities to generate fresh ideas
• Support community management by responding to comments and engaging with online communities
• Contribute creative concepts for campaigns, stories, reels, and video formats
• Assist in monitoring and reporting on performance metrics to optimize content

Service Support Specialist

Service Support Specialist

Working Student – Social Media & Content Creation