Cybus

Customer Success Engineer – Hamburg / Berlin

Cybus

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

AnsibleAWSAzureCloudDockerKubernetesLinux

About the role

  • As a Customer Success Engineer (m/f/x), you design innovative solutions together with our customers, translating complex requirements in IT infrastructure, shopfloor and end-user applications into clear, pragmatic implementations.
  • You take responsibility for the technical onboarding of customers and partners.
  • You provide consulting on IIoT architectures, IT security, Cybus Connectware integration and relevant use cases.
  • You implement industrial data infrastructures using Cybus Connectware.
  • You implement scalable Infrastructure-as-Code deployments.
  • You support our customers with technical product support.

Requirements

  • Advanced programming skills (concepts, APIs, programming languages)
  • Basic knowledge of DevOps tools and methods (e.g., Git, GitOps, CI/CD pipelines, Ansible, Argo CD)
  • Experience in systems administration (e.g., Linux, Docker, Kubernetes)
  • Experience in network administration (e.g., architecture, infrastructure, troubleshooting, OSI model)
  • Fluent German and English (minimum C1)
  • Bonus: experience with PLC programming (e.g., Step7/TIA, Codesys)
  • Experience with cloud platforms (Azure, AWS, Google Cloud)
  • Familiarity with (industrial) communication protocols (e.g., MQTT, HTTP, OPC UA, Modbus, BACnet)
Benefits
  • We are a company with flat hierarchies and ample freedom for independent decisions and ownership of your responsibilities.
  • Diversity, mutual respect and a strong sense of togetherness are essential to us.
  • We grow together and treat each other as equals.
  • We offer an engaging and varied role where you can make an impact without heavy bureaucracy.
  • A strong team spirit and regular team events.
  • We provide continuous training – tailored to your skills and interests.
  • A comfortable workplace: this includes a professional coffee machine, sweet snacks and fresh fruit, as well as an after-work soft drink or beer.
  • Reliable work–life balance with flexible working hours and 30 days of vacation per year, plus a one-time additional leave of 10, 15 or 20 days after 3, 4 or 5 years of employment.
  • Flexible vacation days: Use up to 5 of your 30 vacation days as flexible days off, either for an extended break or for financial benefits.
  • Up to €100 subsidy for childcare costs per preschool-aged child.
  • Monthly allowance of €50 for meals, sports, bike leasing or public transport.
  • Attractive retirement benefits including a subsidized direct insurance plan and a fully funded support fund.
  • You decide where you are most productive: fully remote, during a workation, or in one of our offices in Hamburg Eimsbüttel or Berlin Friedrichshain.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
programming skillsAPIsDevOps toolsCI/CD pipelinesAnsibleArgo CDLinuxDockerKubernetesPLC programming
Soft skills
consultingcustomer onboardingtechnical support