CYBOT

Account Manager

CYBOT

full-time

Posted on:

Location Type: Office

Location: Austin • Texas • United States

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About the role

  • Armed with superior product knowledge, strong negotiating skills, and the support services he or she needs, the Account Manager will work with the rest of the sales team to cultivate long-term relationships with new and established customers by promising and delivering exceptional customer service.
  • This role involves researching new strategic account opportunities, following-up with current and potential customers in a timely manner, and regularly visiting existing and potential customers at various locations.
  • Solution selling utilizing an understanding of Summit’s competitive advantages is required along with exceptional skills in analysis and the ability to quickly master information about Summit’s products and services.
  • Thoroughly understand all product benefits, product warranties and Summit services that can be offered to customers.
  • Negotiate profitable pricing with customers and suppliers.
  • Provide timely and accurate quote information and respond to customer requirements, issues and information requests.
  • Exercise discretionary authority to determine and provide specific customer pricing, purchase materials specific to customer orders and maintain service standards.
  • Work cooperatively with customer service representatives to proactively follow up on customers’ orders, challenges and needs.
  • Resolve customer concerns and encourage customer loyalty to Summit as efficiently and effectively as possible.

Requirements

  • Significant sales and negotiating experience with an electrical supply distributor, manufacturer, or rep agency
  • Strong customer service orientation
  • Time management – ability to organize and manage multiple priorities
  • Ability to resolve complex business issues; ability to be forceful, but diplomatic and bring about win-win outcome
  • Flexibility – ability to effectively adapt to change
  • Clean driving record and current insurance
Benefits
  • Healthcare plans
  • Dental & vision
  • Paid time off
  • Paid parental leave
  • 401(k) retirement savings with company match
  • Professional and personal development programs
  • Opportunity to become a shareholder
  • Employer-paid short- and long-term disability
  • Employer-paid life insurance for spouse and dependents
  • Robust wellness program
  • Gym reimbursement
  • Employee Assistance Program (EAP)
  • Tuition reimbursement
  • Earned wage access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
solution sellingnegotiatingcustomer serviceanalysispricing strategyproduct knowledgequote generationorder management
Soft Skills
relationship buildingtime managementproblem solvingdiplomacyflexibilitycustomer loyaltycommunication