Credit Analyst
CYBOT
full-time
Posted on:
Location Type: Office
Location: Jackson • Mississippi • United States
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About the role
- Support the administration of Large Alliance customer accounts, including contract tracking, documentation, and compliance monitoring.
- Participate in recurring account reviews to ensure customers are operating within approved contractual parameters.
- Perform daily reconciliation of Large Alliance accounts, including: Collection of past-due balances in accordance with company credit policy.
- Research and resolution of discrepancies related to pricing, quantities, freight, and billing errors.
- Management of receiving disputes, including proof of delivery and estimated delivery documentation.
- Resolution of unapplied or unreconciled customer payments.
- Enter, update, and maintain customer data within customer portals to support accurate and timely payment processing.
- Resolve open credit balances associated with unclaimed property audit.
- Assist with customer contract audits and provide supporting documentation as required.
- Collaborate with internal teams to support EDI processes, web-based platforms, and loaded pricing structures.
- Support customer account and job setup activities, including: Understanding customer maintenance configurations and system parameters.
- Ensuring required documentation is received to support job account requests and protect lien and bond rights.
- Provide sales tax support in daily operations, including: Applying knowledge of state and local sales tax laws.
- Investigating taxability and exemption issues raised by customers or internal teams.
- Responding to tax-related correspondence and conducting research as needed.
- Updating customer sales tax profiles and imaging taxable and non-taxable documentation for audit retention.
- Processing tax adjustments and corrections on customer invoices.
- Responding to internal and external requests for tax exemption certificates.
- May be required to perform other related duties as assigned by management.
Requirements
- Excellent written and verbal communication skills
- Strong customer service orientation
- Proficiency in Microsoft Word and Excel
- Strong attention to detail and organizational skills
- Ability to work independently and collaboratively in a team environment
- Associate or bachelor’s degree in finance, Accounting, Business, or a related field or three to five years related experience and/or training; or equivalent combination of education and experience
- Working knowledge of state and local sales tax laws.
- Prior experience in credit, accounts receivable, contract administration, or utility customers.
Benefits
- 401K Plan
- Competitive Medical Plans (medical, dental, and vision)
- Paid Time Off
- Paid Company Holidays
- Floating Holiday
- On Demand Pay
- Flexible Spending Accounts (Health and Dependent Care)
- Employee Assistance Program
- Tuition Reimbursement
- Employee Discounts
- Long-term and Short-term Disability
- Life Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract trackingcompliance monitoringreconciliationbilling error resolutioncustomer data managementsales tax supporttax adjustmentscredit policyaccounts receivablecontract administration
Soft Skills
written communicationverbal communicationcustomer service orientationattention to detailorganizational skillsindependent workteam collaboration