CYBOT

Inside Sales Representative II

CYBOT

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Responsible for ensuring customer satisfaction through processing orders and coordinating customer service needs with other functions within the branch.
  • This role serves as customer contact regarding such matters as pricing, scheduling, and shipping.
  • Responsible for performance in the areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines.
  • Receive and handle calls from existing and new customers to explain the type of services or products we can offer.
  • Quote prices and use sales skills to complete the purchase.
  • Outbound calls to follow up on previous quotes and place orders with others for filling and arrange delivery date.
  • Record names, addresses, purchases, and reactions of prospects solicited.
  • Work with the outside sales and manager to secure customer satisfaction on all accounts.
  • Work with shipping dept to arrange special delivery circumstances.
  • Prepare and work on reports on sales activities and expediting.
  • Source product for “special” and “direct” non-stock customer orders.
  • Prepare customer quotations and analyze quotation results.
  • Provide appropriate report information to sales management and outside sales.
  • Follow up after sending quotes.
  • Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Ensure customer returns are handled in accordance with company policy.
  • Provide support at the counter during peak customer times as needed.

Requirements

  • Two-year certificate/degree from college or technical school or
  • Six months to two years related experience and/or training or
  • Equivalent combination of education and experience
  • Read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals
  • Write routine reports and correspondence
  • Speak effectively before groups of customers or employees of an organization
  • Interface in a customer responsive manner over the telephone and in person
  • Handle difficult customer situations with diplomacy
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry
  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Benefits
  • Healthcare plans
  • Dental & vision
  • Paid time off
  • Paid parental leave
  • 401(k) retirement savings with company match
  • Professional and personal development programs
  • Tuition reimbursement
  • Opportunity to become a shareholder
  • Employer-paid short- and long-term disability
  • Employer-paid life insurance for spouse and dependents
  • Robust wellness program
  • Gym reimbursement
  • Employee Assistance Program (EAP)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salescustomer serviceorder processingpricingquotationsreport preparationproblem solvingbasic algebrageometrydata analysis
Soft Skills
customer satisfactioncommunicationdiplomacyinterpersonal skillsorganizational skillseffective speakinghandling difficult situationsattention to detailteam collaborationadaptability
Certifications
two-year certificatetechnical school degree