Agency Manager
CYBOT
full-time
Posted on:
Location Type: Office
Location: Selestat • France
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About the role
- Lead and manage the agency team
- Motivate, bring together and empower the team around performance and customer satisfaction objectives
- Manage the activity in line with Sonepar's strategy
- Implement managerial rituals and support change management
- Develop commercial performance and the agency's visibility
- Represent the agency and Sonepar within the local ecosystem (customers, partners, institutions)
- Contribute to revenue growth through: customer retention and acquisition
- Promotion of offers, services and digital solutions
- Commercial activity and animation of the agency
- Organize and participate in commercial events and customer training sessions
- Work in coordination with inside sales, field sales and support teams
- Monitor commercial activity and service quality
- Ensure application of commercial standards and pricing policy
- Develop upselling and customer value
- Monitor and analyze commercial activity using group tools (CRM, reporting, performance indicators)
- Handle customer complaints within your scope and refer to the appropriate departments when necessary
- Ensure an efficient organization and an optimal customer experience
- Ensure the quality of reception and an attractive commercial atmosphere
- Ensure proper upkeep of the point of sale, stock and logistics flows
- Ensure rigorous stock and inventory management according to the applicable standards
- Ensure proper management and control of cash operations
- Ensure the safety, compliance and protection of people and property
- Apply and enforce safety and security rules
- Ensure compliance of installations and equipment
- Raise team awareness of safety rules
- Alert the Head of Sales in case of a risky situation
Requirements
- You have significant experience in team management and commercial management.
- You are proficient with digital tools and can drive commercial performance while ensuring customer satisfaction.
- You are field-oriented, service-minded and enjoy working with a variety of stakeholders, while having a solid knowledge of the local market.
Benefits
- Meal vouchers worth €11 (60% covered by the employer)
- A tailored onboarding program to help you develop your skills
- Company health insurance
- 1 RTT day per month (additional day off)
- Works council (CSE) with various benefits
- Opportunities for internal advancement, in France and/or internationally
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
team managementcommercial managementcustomer retentioncustomer acquisitionupsellinginventory managementcash operations managementperformance indicatorschange managementservice quality monitoring
Soft Skills
leadershipmotivationcustomer satisfaction focusinterpersonal skillsorganizational skillsproblem-solvingstakeholder engagementservice-mindednesscommunicationteam empowerment