CYBEX

Senior Specialist D2C Operations – Maternity Cover

CYBEX

full-time

Posted on:

Location Type: Office

Location: Munich • Germany

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Job Level

Senior

About the role

  • Own and optimize day-to-day operations of the CYBEX e-commerce shop
  • Drive outbound performance together with our 3PL partners, using data and KPIs to continuously improve results
  • Create, maintain, and evolve reports and dashboards to ensure strong SLA performance and transparency
  • Monitor and manage operational costs, actively contributing to a healthy and sustainable D2C P&L
  • Analyze and improve return performance in collaboration with 3PL partners
  • Act as a key operational interface for the Direct-to-Consumer (D2C) Customer Service team
  • Support end-to-end supply chain flows to and from retail stores, ensuring smooth and reliable replenishment
  • Contribute to cross-functional projects and support successful project rollouts
  • Continuously improve, standardize, and document processes to support scalable growth

Requirements

  • Successfully completed studies in Business Administration or a comparable qualification (e.g. apprenticeship as a Business Clerk or in E-Commerce)
  • Initial relevant experience in Operations, ideally within an international or fast-paced environment
  • Strong organizational skills combined with a hands-on mindset and a structured, process-oriented way of working
  • Confident communicator with the ability to collaborate effectively across teams and functions
  • Strong analytical and technical skills, including proficiency in Microsoft Power Platform (Power Automate, Power BI), advanced Excel skills, and a solid understanding of process modeling
  • Working knowledge of SAP and Salesforce Core systems is an advantage
  • Fluent in English and proficient in German (minimum B2 level).
Benefits
  • Competitive salary
  • Attractive annual leave
  • Discounts on our products
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementdata analysisKPI monitoringreportingdashboard creationsupply chain managementprocess modelingadvanced ExcelMicrosoft Power Platforme-commerce
Soft Skills
organizational skillshands-on mindsetstructured workingcommunicationcollaborationanalytical skillsprocess-orientedcross-functional teamworkproblem-solvingadaptability
Certifications
Business Administration degreeE-Commerce apprenticeship