CyberSheath

Compliance

• Own and lead compliance efforts for assigned clients
• Maintain proactive communication with clients on compliance status
• Lead and execute compliance assessments (e.g., DFARS, NIST 800-171, and CMMC Maturity Level 2)
• Guide clients through internal and external audits
• Collaborate with clients to develop and maintain compliance documentation
• Develop and maintain incident response plans and conduct tabletop exercises
• Deliver or facilitate client training programs

Compliance Analyst

• Own and lead all compliance efforts for assigned clients
• Maintain proactive communication with clients on compliance status
• Lead compliance assessments (e.g., DFARS, NIST 800-171, CMMC)
• Guide clients through internal and external audits
• Collaborate with clients to develop, update, and maintain compliance documentation
• Develop and maintain incident response plans
• Perform regular risk assessments to identify compliance gaps

Senior Compliance Analyst

IT Support

• Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
• Provide day-to-day operational support for:
• Desktop and Server Operating Systems (Windows, Mac, Linux)
• Microsoft Office 365, Azure, Teams, OneDrive, SharePoint
• Networking Devices (firewalls, switches, wireless access points)
• Line of Business Applications
• On-premise and Cloud Backup and Disaster Recovery
• Hardware peripherals (printers, monitors, docking stations, webcams, etc.)
• Mobile Devices / Mobile Device Management (MAM / MDM)
• Provide escalation support as necessary for Level I Helpdesk staff
• Assist with the onboarding and offboarding of clients, systems, and users
• Deploy and maintain security tools and management agents
• Maintain current notes and time entries for all requests in the helpdesk ticketing system
• Create and maintain comprehensive documentation for internal and client systems
• Work with third-party vendors to remediate issues as needed

Helpdesk Technician I

Customer Success Manager

• Support a team of Customer Success Managers with day-to-day operational execution
• Prepare materials for customer meetings, QBRs, and executive reviews
• Build and maintain customer account documentation, notes, and records
• Track customer action items and ensure follow-through
• Prepare agendas, presentations, and supporting documentation for customer meetings
• Capture and distribute meeting notes with clear action items and owners
• Maintain organized customer communication records
• Coordinate internal and external meeting scheduling
• Track licensing renewals, contract milestones, and expiration dates
• Support renewal workflows and follow-up activities
• Coordinate with procurement, finance, and engineering teams to ensure accurate renewal execution
• Maintain renewal tracking dashboards and reporting
• Maintain customer health data, dashboards, and reporting
• Track KPIs including backlog, ticket volume, escalations, renewals, and account status
• Ensure CRM and internal systems remain accurate and up to date
• Produce weekly and monthly reporting for CSM leadership
• Execute existing Customer Success playbooks and workflows
• Identify process gaps and recommend improvements
• Help scale and standardize customer success operations as the company grows

Customer Success Specialist

DevOps Engineer

• Provision and deliver computer systems and services, both on-premise and cloud hosted solutions
• Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies
• Design and deliver secure cloud solutions in Office 365 and Azure
• Architecture, design, system evaluation and analysis, and infrastructure assessments
• Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc.
• Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system
• Work with internal CyberSheath stakeholders to ensure key tasks and timeline are identified, on time, and on budget
• Provide timely updates and feedback to the internal team and clients regarding project status activities being on-track.
• Drive technical implementation tasks to completion by budgeted deadlines
• Proactively communicate with clients to ensure requests are properly addressed
• Collaborate with team members to troubleshoot onboarding implementation issues as they arise
• Other duties as assigned.

Cloud Operations Engineer

Account Executive

• Develop and execute a strategic sales plan targeting customers of various sizes and discipline within assigned territories or verticals.
• Identify, pursue, and close new business opportunities while expanding existing accounts.
• Conduct consultative selling through needs analysis, solution presentations, and product demonstrations.
• Provide expert knowledge on managed security services including CMMC, NIST, vulnerability management, compliance, and cloud security.
• Collaborate with customer success and service delivery teams to ensure seamless client onboarding and ongoing satisfaction.
• Manage the full sales cycle from initial prospecting through contract negotiation and ongoing account management.
• Meet or exceed assigned sales targets, KPIs, and pipeline development goals.
• Maintain detailed and accurate records in the CRM (e.g., Salesforce) regarding leads, opportunities, forecasts, and account activities.
• Represent the company at industry events, conferences, webinars, and client meetings.

Enterprise Account Executive

• Develop and execute a targeted hunting strategy for enterprise and mid-market accounts within the installed base.
• Build internal networks inside customer organizations to generate introductions, referrals and access to new stakeholders.
• Pursue and close net-new opportunities across security services, managed compliance, enclave offerings, Secure AI, and cloud security.
• Partner with CSMs to leverage QBR insights, risk findings and unmet needs — without taking over their renewals or upsell responsibilities.
• Collaborate with marketing to convert campaign engagement into pipeline from existing accounts.
• Perform enterprise-level consultative selling, including deep discovery, ROI framing, solution alignment, and executive presentations.
• Lead complex sales cycles involving multiple stakeholders, procurement teams, and technical evaluators.
• Maintain precise pipeline records, forecasts and opportunity documentation in Salesforce.
• Represent CyberSheath at customer meetings, events and industry briefings.
• Consistently meet or exceed installed base sales quotas, including multi-six-figure annual targets.

• Implement, configure, and maintain security controls in line with CMMC requirements (e.g., GPOs, M365 tenant hardening, Intune, Conditional Access, Defender for Endpoint, SIEM).
• Collaborate with internal and external stakeholders to ensure ongoing compliance with CMMC standards.
• Serve as the internal subject matter expert on CMMC-related technical questions and processes.
• Design and deploy secure configurations for Microsoft 365, Azure, Azure Virtual Desktop, and the Microsoft Defender XDR suite.
• Manage security baselines, conditional access policies, and monitoring/alerting configurations.
• Coordinate with IT operations and security teams to remediate vulnerabilities and align with compliance objectives.
• Utilize Active Directory, firewalls, and related security or network tools to ensure compliance and gather logs/artifacts as evidence.
• Demonstrate the ability to log in, review configurations, and interpret outputs (e.g., system events, access logs, firewall logs) to support compliance documentation.
• Work with cross-functional teams to update and maintain security configurations that align with CMMC requirements.
• Gather, document, and maintain the artifacts necessary to demonstrate compliance (system configurations, implementation records, access control logs, and related evidence).
• Collaborate with cross-functional teams (IT, Security, DevOps) to validate and record operational and security processes in compliance with CMMC.
• Provide expert guidance and support during client-facing CMMC audits, which may include up to 25% travel.
• Communicate technical aspects of CMMC controls and remediation strategies clearly to both technical and non-technical audiences.
• Represent the organization’s CMMC posture to external auditors, clients, and partners.
• Execute security or IT controls that must take place outside standard business hours (e.g., evenings or weekends) to minimize disruption to production environments.
• Stay current on emerging threats, security trends, and CMMC updates; integrate these insights into ongoing compliance efforts.