CyberSheath

Security Analyst

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Cyber Security Analyst I

Security Engineer

• Architect, establish and maintain best practices of implementation for our products/services.
• Configure, implement, and support all production security tools and technologies.
• Maintain excellent documentation (SOPs) for all security tooling implementation, support, troubleshooting, etc.
• Troubleshoot issues with security toolsets within client environments.
• Execute projects related to client onboarding – portal configuration, agent deployment, best practices configuration, systems auditing.
• Actively work with other team members on security events that require urgent response, containment and remediation.
• Provide ongoing recommendations on toolset tuning and best practices.
• Ability to discuss security posture with multiple clients and make recommendations to better their holistic security approach.
• Triage incoming support tickets and requests related to security tools managed by CyberSheath.
• Take part in daily shift changeover meetings at the beginning and end of shifts.
• Provide support for cloud-based SIEM, EDR, and Anti-Spam/Phishing products.
• Provide support for additional security tools such as, but not limited to: SOAR, MFA, Encryption, and Vulnerability Management platforms.
• Assist with triage of alerts as necessary.

Cloud Security Engineer

IT Support

• Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services that have been escalated from Tier 1 and 2 technicians
• Provide day-to-day operational support for: Desktop and Server Operating Systems (Windows, Mac, Linux), Microsoft Office 365, Azure, Teams, OneDrive, SharePoint, Networking Devices (firewalls, switches, wireless access points), Line of Business Applications, On-premise and Cloud Backup and Disaster Recovery, Hardware peripherals (printers, monitors, docking stations, webcams, etc.), Mobile Devices / Mobile Device Management (MAM / MDM)
• Provide escalation support as necessary for Level I and II Helpdesk staff
• Assist with the onboarding and offboarding of clients, systems, and users
• Deploy and maintain security tools and management agents
• Maintain current notes and time entries for all requests in the helpdesk ticketing system
• Create and maintain comprehensive documentation for internal and client systems
• Work with third-party vendors to remediate issues as needed

Helpdesk Technician III

DevOps Engineer

• The Cloud Operations Engineer is a customer-facing role responsible for assisting with project and deployment tasks in support of CyberSheath Managed Services clients' onboarding and technology initiatives.
• The successful candidate will engage new clients to understand their architecture, implement CyberSheath solutions and technologies in the environment, and address any potential gaps that may arise.
• They will work as part of a project team responsible for the management, support, and migration/implementation projects related to CyberSheath clients' IT systems.
• The successful candidate will have a detailed understanding of on-premise and cloud-hosted environments across Microsoft (Office 365, Azure), AWS, and Linux platforms, and will apply that knowledge to manage our customers' computing environments.

Cloud Operations Engineer

Accountant

• Record daily financial transactions, including accounts payable activity, through bank feed integrations within the accounting system
• Ensure transactions are accurately classified and coded to appropriate general ledger and vendor accounts
• Maintain accurate, complete, and well-organized accounting records to support financial reporting and audit readiness
• Prepare and maintain monthly bank reconciliations
• Process invoices through Tipalti, ensuring proper GL coding and supporting documentation
• Reconcile corporate credit card transactions on a regular basis
• Assist with audit requests and provide supporting documentation as needed

Staff Accountant

Project Manager

• Support the Compliance team with day-to-day operational execution across multiple client environments
• Coordinate internal compliance resources for assessments, audits, and ongoing compliance activities
• Manage and track compliance-related tickets, tasks, and deliverables
• Maintain organized documentation, artifacts, and internal records for compliance engagements
• Ensure all compliance workflows are progressing on schedule and aligned with internal priorities
• Coordinate schedules for compliance staff and internal stakeholders
• Assign tasks and tickets to appropriate resources based on priority, workload, and skillset
• Optimize team utilization and ensure efficient allocation of resources
• Track deadlines for audits, assessments, and remediation activities
• Adjust schedules dynamically to account for shifting priorities and urgent work
• Create, assign, and monitor service tickets and internal tasks
• Track open work and ensure timely progression to meet internal SLAs
• Escalate blockers, delays, or risks to leadership proactively
• Maintain dashboards and reporting on compliance activities, task status, and team utilization
• Provide weekly and monthly updates to leadership on progress, risks, and capacity
• Execute established compliance workflows and playbooks
• Identify inefficiencies and recommend process improvements

Cyber Security Analyst I

Cloud Security Engineer

Helpdesk Technician III

Cloud Operations Engineer

Staff Accountant

Compliance Operations Project Administrator