Cybernetic Controls Ltd

Support Engineer

• Work continuously on assigned tasks/helpdesk tickets and projects until completion, ensuring stakeholders are satisfied with IT service levels
• Install and configure computer hardware, operating systems and applications
• Monitor and maintain computer systems, services and networks
• Talk users through a series of actions to help set up systems or resolve issues
• Use your technical and analytical expertise to identify, troubleshoot and resolve incidents and problems
• Provide recommendations and drive the implementation of improvements to operational controls, functions and processes
• Manage and administer ticketing systems
• Ensure the highest level of data security to protect our clients’ information assets
• Support and be an integral member of the IT team

Junior IT Support Engineer