Junior IT Support Engineer

Cybernetic Controls Ltd

Junior IT Support Engineer role at Cybernetic Controls. Providing high-quality technical assistance to customers and internal staff as part of a remote-first team.

Posted 7/15/2026part-timeRemote • 🇵🇰 PakistanJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including installation and configuration of hardware and software, troubleshooting, and maintaining systems. Proficient in managing ticketing systems and ensuring data security while effectively communicating technical information to diverse audiences.

Highest-signal resume keywords

ITIL PrinciplesTicketing Systems ExperienceWindows 10 / Server 2016/2019Networking (LAN/WAN, DHCP, DNS, VoIP)Information Security Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ITIL PrinciplesTicketing SystemsWindows 10Windows Server 2016Windows Server 2019NetworkingActive DirectoryInformation Security ToolsCloud ComputingDisaster Recovery

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationProblem-Solving SkillsAttention to DetailBig Picture Thinking

Tools & Technologies

Microsoft Office 2016JIRAConfluenceFirewallsAnti-Malware

Industry Keywords

IT SupportData SecurityOperational ControlsBusiness ContinuityCloud Computing

Tech Stack

Tools & technologies

AWSCloudDNSFirewallsVoIP

About the role

Key responsibilities & impact

Work continuously on assigned tasks/helpdesk tickets and projects until completion, ensuring stakeholders are satisfied with IT service levels
Install and configure computer hardware, operating systems and applications
Monitor and maintain computer systems, services and networks
Talk users through a series of actions to help set up systems or resolve issues
Use your technical and analytical expertise to identify, troubleshoot and resolve incidents and problems
Provide recommendations and drive the implementation of improvements to operational controls, functions and processes
Manage and administer ticketing systems
Ensure the highest level of data security to protect our clients’ information assets
Support and be an integral member of the IT team

Requirements

What you’ll need

Good understanding of ITIL principles
Ticketing systems experience
Windows 10 / Server 2016/2019
Microsoft Office 2016
Networking (LAN/WAN, DHCP, DNS, VoIP, etc.)
Active Directory
Information security tools (Firewalls, anti-malware, etc.)
JIRA and Confluence
Disaster Recovery and Business Continuity
Ability to communicate in both technical and user-friendly language depending on the audience
Excellent verbal and written communication skills
Excellent problem-solving skills and attention to detail
Ability to be a “big picture” thinker
1 year of working experience in IT Support
Experience in Cloud Computing (preferably AWS) would be an advantage
Bachelor’s degree (or above) in Computer Science or a related subject

Benefits

Comp & perks

Competitive salary package
Private healthcare contribution
Annual pay review
Regular team socials
Working within a culture of innovation and collaboration
Opportunity to play a key role in a pioneering growth company
Company Laptop will be provided