Cyberlogic

Support Engineer

• Deliver first-line remote and on-site technical support to clients and internal staff
• Creating, assigning, and strategically prioritize support tickets
• Manage and execute basic hardware component installations and software related issues
• Independently manage and update support tickets within the ticket management system
• Conduct frequent on-site inspections

Desktop Support Technician

Account Executive

• Create and execute a Go-To-Market plan to develop new client relationships and consistently source, solution and close net-new logos.
• Establish professional, consultative relationships with client stakeholders up to C-level across small, mid-sized and large accounts by understanding their business drivers and aligning solutions to clients’ OKRs.
• Craft proposals, respond to RFPs and close deals to meet or exceed sales targets.
• Collaborate cross-functionally with internal teams and with external partners/vendors to refine strategies, processes and drive mutually beneficial outcomes.
• Transform once-off client engagements (Professional Services) into sustainable MRR opportunities (cross-sell Hosting/Support Services).
• Develop comprehensive sales plans to reach annual and quarterly quotas; manage pipeline, forecasts and maintain excellent CRM hygiene.
• Build and execute lead generation strategies in Cyber Security and Business Intelligence markets and define account plans to convert prospects to closed-won opportunities.
• Maintain and refresh industry knowledge; prepare presentations and written proposals; assist in monitoring and analysing OKRs and sales performance analytics to optimise strategies.

Desktop Support Technician

Senior Account Executive