Act as an R&D owner for customer deployments of on-prem and hybrid Content Inspection (CI), ensuring real-world requirements inform product behavior and roadmap decisions.
Work directly with customers to architect, deploy, and validate CI in production environments, including Kubernetes, Helm, networking, security, and performance considerations.
Lead investigation of complex customer issues by reproducing them in lab or test clusters, either delivering fixes or driving them to resolution within R&D.
Serve as a technical point of contact for high-severity CI incidents, joining customer bridges and coordinating resolution across R&D, SRE, and Customer Support.
Partner with SRE on reliability, capacity planning, upgrade safety, and operational readiness for on-prem CI.
Collaborate with Sales Engineering during late-stage evaluations and technical deep dives to ensure CI can meet customer architecture, scale, and security requirements.
Co-lead deployments and upgrades with Professional Services, validating prerequisites, reviewing configurations, and shaping best practices for repeatable success.
Act as the R&D point person for DSPM on-prem connectors, supporting design partners, validating new capabilities, and enabling large-scale customer rollouts.
Drive product improvements by owning feedback related to diagnostics, observability, configuration safety, upgrade/rollback behavior, and supportability.
Create internal design notes, runbooks, and technical documentation that bridge customer reality and engineering intent.
Participate in design reviews, release readiness, and post-incident retrospectives to ensure customer learnings are captured and acted on.

Requirements

3+ years of experience in Forward Deployed Engineering, Production Engineering, SRE, or customer-facing roles
Deep, hands-on experience with Linux, containers, and Kubernetes (EKS, GKE, AKS, or self-managed clusters)
Experience delivering and operating on-prem or hybrid enterprise software, including Kubernetes platforms and virtual appliances
Strong understanding of enterprise networking and security (TLS, DNS, load balancers, proxies, firewalls)
Skilled at debugging distributed systems using logs, metrics, and traces, and comfortable navigating unfamiliar systems quickly
Confident working directly with enterprise customers on architecture discussions, deployments, and high-severity incidents
Product-minded: you naturally turn customer friction into actionable engineering improvements
Clear communicator who can operate across engineering, go-to-market, and customer-facing teams.

Benefits

Health insurance
Professional development opportunities
Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KubernetesLinuxcontainersnetworkingsecuritydebuggingenterprise softwareTLSDNSload balancers

Soft Skills

clear communicatorproduct-mindedcustomer-facingcollaborationproblem-solvingleadershiptechnical point of contactcapacity planningoperational readinessarchitecture discussions