CyberCare

Customer Support

• Support NordVPN customers via live-chat. No phone calls over here!
• Troubleshoot tech issues and help with billing inquiries.
• Make customers happy by resolving their concerns.
• Turn users into fans through top-notch support.
• Bring empathy, patience, and a positive vibe to every interaction.

French Speaking Customer Support – Live-Chat

Machine Learning Engineer

• Develop and deploy AI-powered tools to automate customer support and improve efficiency
• Build and implement end-to-end AI solutions using Python, focusing on LLMs, agentic systems and Retrieval-Augmented Generation (RAG)
• Write, test and refine sophisticated prompts for various state-of-the-art LLMs to invoke desired behaviour and ensure system correctness
• Collaborate with cross-functional teams to ensure large scale process optimization
• Ensure robust stability and reliability in all implemented solutions
• Track emerging technologies and industry trends to keep solutions current
• Build end-to-end AI solutions from proof of concept to scalable product
• Implement AI-based solutions across CyberCare processes to improve customer support for 170+ countries

French Speaking Customer Support – Live-Chat

AI/ML Engineer