Machine Learning Engineer

• Develop and deploy AI-powered tools to automate customer support and improve efficiency
• Build and implement end-to-end AI solutions using Python, focusing on LLMs, agentic systems and Retrieval-Augmented Generation (RAG)
• Write, test and refine sophisticated prompts for various state-of-the-art LLMs to invoke desired behaviour and ensure system correctness
• Collaborate with cross-functional teams to ensure large scale process optimization
• Ensure robust stability and reliability in all implemented solutions
• Track emerging technologies and industry trends to keep solutions current
• Build end-to-end AI solutions from proof of concept to scalable product
• Implement AI-based solutions across CyberCare processes to improve customer support for 170+ countries

AI/ML Engineer

AI Engineer

AI Engineer I

Lead AI Engineer

Machine Learning Lead

Machine Learning Engineer, AI Engineer – Cloud Focus