Cyara

Support Engineer

Cyara

full-time

Posted on:

Location Type: Remote

Location: Ireland

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Tech Stack

JavaScriptPythonVoIP

About the role

  • Provide comprehensive technical support to enterprise customers
  • Serve as trusted advisor ensuring success with the Cyara Platform
  • Create great experiences for customers when they need help
  • Manage support cases to enable fast resolution of inbound requests
  • Contribute and maintain internal and customer-facing content in the Knowledge Center
  • Learn Cyara products intimately and help customers
  • Investigate issues in the product and partner closely with engineering to fix issues
  • Document defects that are escalated to the Engineering team

Requirements

  • BS in Computer Science or related field, or equivalent experience
  • Minimum 4 years of experience supporting complex software products (VoIP, IVR, Genesys, Avaya, Cisco, Nortel PBXs)
  • Strong knowledge of network fundamentals and protocols
  • Expertise in SIP/H323 VoIP, WebRTC, and/or ISDN signaling systems
  • Understanding of web technologies and internet security standards, web debugging skills across multiple browsers using Developer Tools
  • Scripting abilities (shell, Python, JavaScript)
  • Experience with call tracing using application logs, Wireshark, and carrier traces
  • Knowledge of Windows Server 2016+ operating systems
  • Web API experience, automation, and REST API troubleshooting
  • Excellent analytical, troubleshooting, and communication skills
Benefits
  • Competitive compensation
  • Flexible work environment
  • Opportunity to work with innovative team

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
VoIPIVRSIPH323WebRTCISDNscriptingPythonJavaScriptWindows Server 2016
Soft skills
analytical skillstroubleshooting skillscommunication skills
Certifications
BS in Computer Science