CXponent

Manager

• Manage client projects from kickoff through completion, ensuring scope, budget, and timelines are met
• Serve as the project manager on select engagements, providing hands-on leadership
• Act as the primary point of contact for clients during engagements, setting clear expectations and providing updates

Client Delivery Manager

Sales

• Serve as a point of contact for basic client and vendor inquiries.
• Manage opportunity registration and tracking processes
• Assist in generating quotes and proposals
• Maintain CRM system hygiene, ensuring accurate and up-to-date client and opportunity information
• Support the development of presentation decks, including crafting the "Case for Change" and “Path Forward”
• Assist in positioning and coaching vendors effectively based on client needs
• Gather, simplify, and explain client needs for coaching vendors
• Help identify potential new opportunities within existing client engagements
• Coordinate project activities, including scheduling meetings and managing timelines.
• Facilitate communication between clients, vendors, and internal teams.
• Support delivery to ensure projects stay on track.
• Assist with change management activities throughout the project lifecycle.
• Consolidate, compare, and explain vendor solution cost models
• Develop initial financial models, including rolling budgets, Total Cost of Ownership (TCO), and Return on Investment (ROI) analyses.
• Gather and analyze client operating metrics relevant to the project.

Client Delivery Manager

Sales Analyst