Senior Customer Success Associate – Luxury Retail
CXG
full-time
Posted on:
Location Type: Hybrid
Location: Tokyo • 🇯🇵 Japan
Visit company websiteJob Level
Senior
About the role
- Serve as a strategic advisor to leading luxury and premium brands on customer and employee experience topics.
- Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
- Manage a portfolio of client accounts, ensuring the highest standards of service and client satisfaction.
- Oversee full project lifecycle: from proposal development, planning and execution to delivery and follow-up.
- Present insights and recommendations to executive-level stakeholders in a structured, consultative manner.
- Collaborate with internal teams to design tailored methodologies and solutions.
- Maintain oversight on budgets, timelines, deliverable quality and stakeholders.
Requirements
- Bachelor’s or Master’s degree in Business Administration, Marketing, Management, or a related field.
- 5+ years of experience in client-facing roles, preferably in the luxury, retail, consulting, or service industries.
- Strong understanding of customer experience and luxury brand dynamics.
- Native-level Japanese and fluent English (verbal and written) are required.
- Outstanding interpersonal and communication skills, with the ability to present persuasively and professionally to executive stakeholders.
- A structured, analytical mindset and the ability to translate data into strategic recommendations.
- Strong organizational and time management skills in a deadline-driven environment.
- Passion for excellence, a collaborative spirit, and a proactive “can-do” attitude.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysisproposal developmentmethodology designsolution developmentclient account managementbudget oversighttimeline managementdeliverable quality assurancecustomer experience strategy
Soft skills
interpersonal skillscommunication skillspresentation skillsanalytical mindsetorganizational skillstime managementcollaborative spiritproactive attitudeclient satisfaction focusstrategic advisory
Certifications
Bachelor’s degreeMaster’s degree