CXAI

Customer Success Manager

CXAI

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Guide new customers through the onboarding process, ensuring they have a smooth and successful start with our products or services.
  • Monitor customer usage and engagement with our products, proactively identifying opportunities to drive increased adoption and value.
  • Build and nurture strong, long-lasting relationships with key stakeholders within customer organizations, becoming a trusted advisor and advocate for their success.
  • Develop a deep understanding of our products or services and their applications within each customer's unique context.
  • Collaborate with cross-functional teams, including sales, product, and support, to develop and execute account plans that drive customer success and growth.
  • Identify opportunities for upselling or cross-selling additional products or services to existing customers, working closely with the sales team to maximize revenue.
  • Ensure a high percentage of customer renewals by proactively addressing any potential issues or concerns and demonstrating the ongoing value of our solutions.
  • Collect and relay customer feedback to internal teams, advocating for product improvements and enhancements based on customer needs.
  • Encourage and support satisfied customers to become advocates, sharing their success stories and referrals.

Requirements

  • Bachelor's degree in business, marketing, or a related field (MBA a plus).
  • Proven experience as a Customer Success Manager, Account Manager, or similar role in a SaaS or technology company.
  • Strong understanding of customer success principles and best practices.
  • Excellent communication, negotiation, and interpersonal skills.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Exceptional problem-solving and project management skills.
  • Self-motivated, results-driven, and able to work independently and as part of a team.
  • Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus.
Benefits
  • Accommodations are available on request for candidates taking part in all aspects of the selection process.
  • We celebrate diversity and are committed to creating an inclusive environment for all employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success principlesdata analysisproject managementupsellingcross-selling
Soft Skills
communicationnegotiationinterpersonal skillsproblem-solvingself-motivatedresults-driventeamwork
Certifications
Bachelor's degreeMBA