CX25WW

Account Executive

• Generate leads and set appointments for product demos
• Conduct face-to-face product demonstrations
• Understand customer requirements and generate business opportunities
• Conduct market visits and live product demos
• Participate in mandatory training and feedback sessions
• Provide follow-up activities and setup new demo meetings

Marketing & Sales Executive – Field Sales

Recruitment

• Source candidates through job portals, social platforms, and databases
• Screen candidates based on role fitment, communication, and intent
• Coordinate interviews and manage the hiring pipeline
• Ensure consistent follow-ups to drive candidate joining
• Maintain strong candidate experience throughout the hiring cycle
• Track hiring metrics (submissions, selections, joins)
• Minimize drop-offs and improve conversion rates

Talent Acquisition – Non-Technical

Customer Success Manager

• Own and manage assigned customer accounts (Domestic & International)
• Ensure zero long-pending issues with strict SLA adherence
• Drive CSAT and NPS outcomes through proactive engagement
• Maintain high-quality business communication (written & verbal)
• Conduct customer onboarding sessions and drive product adoption
• Create and share customer reports and insights with Customer Success Managers
• Support renewal readiness through engagement and value delivery
• Develop knowledge base / product support content
• Handle escalations and cross-functional coordination
• Deliver consistently on KPIs and KRAs

Customer Success Executive – Non-Technical

• Act as the primary point of contact for assigned customers
• Drive onboarding, adoption, and retention strategies
• Deliver proactive support, not reactive ticket handling
• Troubleshoot product issues using SQL queries, logs, and system diagnostics
• Use Power BI / dashboards to track customer health and usage patterns
• Leverage and deploy AI tools / AI agents to improve support efficiency
• Continuously improve support workflows and CX processes

Customer Success Executive – Technical, AI & Data-Enabled CX

Attorney

• Draft legal notices, complaints, and case documents
• Review and validate client information and supporting evidence
• Assist in filing complaints (labour, civil, or criminal as applicable)
• Conduct legal research on: Labour Codes Wage and employment laws
• Coordinate with empaneled advocates for case progression
• Maintain structured case records and trackers
• Ensure timelines and documentation standards are met
• Communicate case updates to clients professionally

Legal Associate – Labour Disputes, Employee Rights

Customer Support

• Handle customer queries via voice/chat/email
• Deliver resolution within defined SLAs
• Maintain accurate records in CRM systems
• Adapt to domestic or international customer requirements
• Use AI tools to enhance efficiency and response quality

Customer Service Associate, Domestic & International Process

• Manage customer interactions across domestic and international processes
• Deliver consistent, high-quality customer experience while adapting to changing tools and workflows
• Handle inbound/outbound customer interactions via voice, chat, and email
• Deliver first-contact resolution while maintaining quality and compliance standards
• Understand customer concerns and provide accurate, timely solutions
• Work with internal teams to escalate and resolve complex queries
• Maintain proper documentation of customer interactions in CRM/tools
• Adhere to defined SLAs, KPIs, and quality benchmarks