Consultant

• Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

Defense & Government Travel Consultant II, Sabre GDS

Counselor

• CWT is a leading digital travel management company; role is a Senior-level travel counselor to join Concierge Executive After Hours team.
• This is a 24x7x365 NORAM team providing flight monitoring and travel services for high-level travelers (C-level, board of directors, executive admins, family members).
• Position overview and responsibilities: monitors flights for disruptions; communicates with traveler; updates ground transportation and hotel vendors as needed.
• Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tier travelers (VIP, Concierge, Board of Directors and/or other specialized trips and traveler types).
• Proactively offers best options based on client travel policy and requirements for each interaction.
• Acts as a trusted advisor by offering informed and insightful recommendations.
• Responds to requests promptly, completely, and professionally; demonstrates professional customer service and problem resolution.
• Builds rapport and works with third-party vendors; may function as SME with client knowledge.
• May manage first level customer complaints/escalation and resolve escalations including non-standard/multi-destination itineraries.
• Requires ability to thrive in high-touch, complex interaction environment; uses correct grammar; teamwork; adaptability.
• Requires expertise with Sabre GDS and travel policy knowledge; 7+ years experience in travel counseling; strong communication and tech skills.

Afterhours Travel Experience Counselor III - Concierge Services (US Virtual)

• Monitors flights for travel disruptions. Sends out emails or texts with flight information and personal contact information to the traveler or administrator. Offers alternatives and updates ground transportation and hotel vendors as needed. • Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tier travelers (VIP, Concierge, Board of Directors and/or other specialized trips and traveler types) • Proactively offers best options based on client travel policy and requirements for each interaction. • Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation • Responds to requests (phone, email, chat) promptly, completely, and professionally • Demonstrates excellent professional customer service and problem resolution skills • Accurately follows and applies client travel policy based on travel type and client expectations • Builds rapport and effective at working with third part vendors (airlines, hotels, car service, restaurants, etc.) • May function as a SME with specific client knowledge and/or serve as the customer point of contact • May manage first level customer complaints/escalation (pre-travel or on-trip) • Resolves complex problems/escalations including non-standard and multi destinations, ticket exchanges and complex fares for all traveler types and destinations globally • Ability to thrive as a positive individual contributor in a high-touch, complex interaction environment • Provides new ideas, feedback and out of the box thinking to leadership • Uses correct grammar during all interaction (email/phone/chat) • Effectively demonstrates patience, empathy, understanding while controlling the contact • Must be a Team Player and work cohesively with others internally and externally • Ability to work and adapt in a constantly changing, fast paced environment • Expert at selling products that are of commercial value to CWT and contribute to CWT’s profitability where it aligns with customer requirements • Assignments include both routine and non-routine work

Defense & Government Travel Consultant II, Sabre GDS

Defense & Government Travel Consultant II, Sabre GDS

Afterhours Travel Experience Counselor III - Concierge Services (US Virtual)

Afterhours Travel Experience Counselor III, Concierge Services