Counselor

• Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tier (Concierge) travelers
• Acts as a trusted advisor by offering informed and insightful recommendations to provide the best traveler experience
• Handles special requests common to entertainment/news industry (hotel upgrades, artist riders, junkets, etc.)
• Responds to requests (phone, email, chat) promptly, completely, and professionally
• Accurately follows and applies client travel policy based on travel type and client expectations
• Demonstrates excellent professional customer service and problem resolution skills
• Resolves complex problems/escalations including non-standard and multi destinations
• Proactively assists the team and other team members in resolving problems
• Provides new ideas, feedback, and out of the box thinking to leadership

CWT

Business Concierge Travel Counselor III – Team Lead