Business Concierge Travel Counselor III – Team Lead
CWT
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tier (Concierge) travelers
- Acts as a trusted advisor by offering informed and insightful recommendations to provide the best traveler experience
- Handles special requests common to entertainment/news industry (hotel upgrades, artist riders, junkets, etc.)
- Responds to requests (phone, email, chat) promptly, completely, and professionally
- Accurately follows and applies client travel policy based on travel type and client expectations
- Demonstrates excellent professional customer service and problem resolution skills
- Resolves complex problems/escalations including non-standard and multi destinations
- Proactively assists the team and other team members in resolving problems
- Provides new ideas, feedback, and out of the box thinking to leadership
Requirements
- 7+ years of experience working in a customer service environment that includes 5+ years as a travel counselor
- Must have Concierge, VIP, or Specialty travel counselor experience
- Strong verbal and written communication skills
- High attention to detail
- Great active listening and information gathering skills
- Excellent working knowledge of the travel industry, application of client travel policies, procedures, and processes (including complex international reservations and changes)
- Solid grasp of world geography and international travel routings
- Highly skilled on Sabre GDS
- Microsoft Outlook, Word and Excel
Benefits
- Opportunity to work in a collaborative, multi-cultural environment
- Being part of a leading digital travel management company
- Opportunities for team members to travel and act as on-site Publicity and Press Junkets Travel Coordinator
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Sabre GDSinternational reservationstravel policy applicationproblem resolutioninformation gatheringattention to detailcustomer servicetravel request managementmulti-destination travel planningcomplex travel arrangements
Soft skills
verbal communicationwritten communicationactive listeningproblem-solvingteam collaborationcustomer service excellenceinsightful recommendationsprofessionalismcreativityfeedback provision