CVS Health

Manager, Healthcare Network Operations Analytics

CVS Health

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $60,300 - $132,600 per year

Job Level

Mid-LevelSenior

Tech Stack

ETLSQL

About the role

  • Directly support key network operations teams to provide insights into both retrospective and prospective performance
  • Independently summarize insights from analysis, identify next steps and develop implementation plans in conjunction with network operations teams
  • Convey analytical findings through compelling, executive ready presentations
  • Lead presentation of findings to multiple levels of network operations team leaders and management
  • Write complex SQL codes to extract data from large databases for analysis and predictive modeling
  • Use historical and concurrent diagnostic, operational, and utilization data to provide insights into operational improvement
  • Develop ad hoc analysis, dashboards, and visualizations to help non-technical consumers easily understand data correlations
  • Evaluate performance and make modifications to existing models for accuracy improvement
  • Apply statistical analysis to provide deep insights and recommendations for operational process enhancements
  • Lead development with enablement teams to automate the most valuable and replicable dashboards and visualizations
  • Assist other departments as needed
  • Partner with cross functional teams (Network Operations, Capacity Management, Technology, Product and Operations) on projects involving provider capacity, strategic planning, operation process optimization and forecasting

Requirements

  • Bachelor’s Degree in relevant discipline (Statistics, Math, Computer Science or a related discipline)
  • 5+ years of relevant experience in data analysis, data science or analytics role
  • 5+ years of experience manipulating data in Excel / Google Sheets
  • 5+ years of experience in writing SQL queries with strong understanding of databases and ETL processes
  • 3+ years of relevant experience supporting non-technical teams, including report, presentation, and messaging preparation
  • 1-2 years experience in running meetings and presenting analytics to technical and non-technical audiences preferred
  • Experience in preparing queries and report templates for dashboard and visualization creation in PowerBI or equivalent reporting tools
  • Comfortable with ambiguity and able to pivot quickly as priorities change
  • Able to own lifecycle of project from intake, development, QA and presentation of results
  • Strong analytical skills and statistical techniques (regression, predictive modeling, forecasting, time series analysis, clustering)
  • Experience with healthcare data and/or operational measurement preferred (1-2 years)
  • Past healthcare experience or understanding of Medicare, Medicaid and Commercial offerings preferred
  • Past experience with call center operations and analytics preferred
  • Must be able to travel 10% or less to Dallas office location for team meetings
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