Salary
💰 $60,300 - $132,600 per year
About the role
- Directly support key network operations teams to provide insights into both retrospective and prospective performance
- Independently summarize insights from analysis, identify next steps and develop implementation plans in conjunction with network operations teams
- Convey analytical findings through compelling, executive ready presentations
- Lead presentation of findings to multiple levels of network operations team leaders and management
- Write complex SQL codes to extract data from large databases for analysis and predictive modeling
- Use historical and concurrent diagnostic, operational, and utilization data to provide insights into operational improvement
- Develop ad hoc analysis, dashboards, and visualizations to help non-technical consumers easily understand data correlations
- Evaluate performance and make modifications to existing models for accuracy improvement
- Apply statistical analysis to provide deep insights and recommendations for operational process enhancements
- Lead development with enablement teams to automate the most valuable and replicable dashboards and visualizations
- Assist other departments as needed
- Partner with cross functional teams (Network Operations, Capacity Management, Technology, Product and Operations) on projects involving provider capacity, strategic planning, operation process optimization and forecasting
Requirements
- Bachelor’s Degree in relevant discipline (Statistics, Math, Computer Science or a related discipline)
- 5+ years of relevant experience in data analysis, data science or analytics role
- 5+ years of experience manipulating data in Excel / Google Sheets
- 5+ years of experience in writing SQL queries with strong understanding of databases and ETL processes
- 3+ years of relevant experience supporting non-technical teams, including report, presentation, and messaging preparation
- 1-2 years experience in running meetings and presenting analytics to technical and non-technical audiences preferred
- Experience in preparing queries and report templates for dashboard and visualization creation in PowerBI or equivalent reporting tools
- Comfortable with ambiguity and able to pivot quickly as priorities change
- Able to own lifecycle of project from intake, development, QA and presentation of results
- Strong analytical skills and statistical techniques (regression, predictive modeling, forecasting, time series analysis, clustering)
- Experience with healthcare data and/or operational measurement preferred (1-2 years)
- Past healthcare experience or understanding of Medicare, Medicaid and Commercial offerings preferred
- Past experience with call center operations and analytics preferred
- Must be able to travel 10% or less to Dallas office location for team meetings