Configure, deploy, and operate Now Assist capabilities
Integrate and align Moveworks with ServiceNow experiences
Develop within platform-level AI standards for enterprise re-use and scalability
Design and maintain reusable AI configurations
Define reference architectures for common use cases across AI configurations
Build and maintain integrations using Integration Hub, APIs, and event-driven patterns
Document AI designs, data sources, and controls to support audit and compliance requirements
Support the definition of and monitoring of platform-level AI KPIs
Manage AI feature lifecycle across environments (lower → production)

Requirements

5+ years of ServiceNow platform engineering or development experience
3+ years of experience in ServiceNow configuration, security model, data structures, scripting and integration patterns
3+ years of experience working in a central platform or shared services model
At least 1+ years of experience enabling Now Assist or AI-assisted ServiceNow capabilities in production
At least 1+ years of experience in translating enterprise AI strategy into practical, governed platform capabilities
Experience integrating or operating Moveworks with ServiceNow
Experience with knowledge management, service catalog design, and intent modeling
Familiarity with AI governance, privacy, and enterprise risk management concepts
Experience supporting multiple ServiceNow domains (HRSD, ITSM, ITOM, ESM)
Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowAI configurationsIntegration HubAPIsevent-driven patternsscriptingdata structuresknowledge managementservice catalog designintent modeling

Soft Skills

documentationmonitoringmanagementcollaborationproblem-solving