Collaborate with Risk and business stakeholders to refine and prioritize new BCM requirements.
Oversee the full development lifecycle of user stories, ensuring clarity, alignment, and timely delivery.
Provide direction to developers, reinforcing platform standards and leading coding practices.
Stay current on upcoming ServiceNow release features and assess relevance with stakeholders.
Triage, investigate, and resolve product issues in accordance with enterprise SLAs, driving continuous improvement.

Requirements

7+ years of relevant experience demonstrating hands‑on experience owning or delivering ServiceNow BCM capabilities, including BIA, BCM lifecycle, Crisis & Response.
Proven success as the empowered Product Owner for a mission‑critical enterprise platform, balancing regulatory, operational, and technical priorities.
Strong ability to influence senior stakeholders across Risk, Compliance, IT, Security, Facilities, and Business Units.
Deep knowledge of Business Continuity Management, Disaster Recovery, and Operational Resilience.
Experience aligning BCM solutions with industry standards (e.g., ISO 22301, NIST, FFIEC, SOC, or equivalent).
Advanced experience working within Agile frameworks (Scrum, SAFe, Kanban).

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address different needs and preferences of colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow BCMBIABCM lifecycleCrisis ManagementDisaster RecoveryOperational ResilienceAgile frameworksScrumSAFeKanban

Soft Skills

collaborationinfluencestakeholder managementdirectionleadershipcommunicationproblem-solvingprioritizationcontinuous improvementalignment