CVS Health

LOA Case Manager I

CVS Health

full-time

Posted on:

Location Type: Remote

Location: Mississippi • Montana • United States

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Salary

💰 $19 - $32 per hour

Job Level

Junior

About the role

  • Accountable for the delivery of outstanding Absence Management and related Colleague Services
  • Support a service delivery model that reflects empathy and care for all colleagues
  • Administer leave of absence requests under FMLA, State regulations and Company leave policies
  • Utilize the myLeave system for leave of absence to ensure compliance
  • Review and analyze leave of absence requests that are not eligible
  • Research and resolve tier 2 escalations and ensure outcome is documented
  • Conduct colleague outreach calls to ensure support through the leave
  • Communicate with colleagues and stakeholders to assist with questions
  • Work collaboratively with members of the LOA Team to ensure compliance
  • Perform all other leave of absence case management duties assigned

Requirements

  • 1+ year of customer service or office experience
  • Strong commitment to Customer Service
  • Excellent written, verbal and listening skills
  • Proficiency with MS Office Products
  • Ability to maintain work in the strictest of confidence
  • Ability to problem solve and apply critical thinking skills
  • Strong organizational and data entry skills with a strict attention to detail
  • Ability to plan and prioritize workloads
  • Demonstrated ability to think strategically and creatively toward continuous improvement of operations
Benefits
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
leave of absence administrationFMLA compliancedata entrycase management
Soft Skills
customer serviceempathycommunicationproblem solvingcritical thinkingorganizational skillsattention to detailstrategic thinkingcreativity