CVS Health

Operations Support Analyst

CVS Health

full-time

Posted on:

Location Type: Remote

Location: Mississippi • Montana • United States

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Salary

💰 $21 - $45 per hour

About the role

  • Deliver high‑quality customer support by handling inbound calls and providing accurate, timely information
  • Support the inbound Fox Corporation call queue, serving as the first point of contact for Fox members
  • Manage a consistent flow of incoming calls, actively listen to member concerns, and provide clear guidance or resolutions
  • Maintain strong adherence to service‑level agreements, quality standards, and confidentiality requirements
  • Support departmental and cross‑functional initiatives by coordinating and executing project tasks, documenting progress, and ensuring project deliverables are completed on schedule

Requirements

  • 2+ years experience in a call center, customer service, or operations support role
  • 2+ years working with CRM systems, contact‑center tools, and productivity software (e.g., Outlook, Teams, Excel)
  • Strong verbal and written communication skills
  • Ability to multitask and balance time‑sensitive customer interactions with project deadlines
  • Demonstrated organizational and problem‑solving abilities
  • Ability to work both independently and collaboratively.
Benefits
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportcall center experienceoperations supportCRM systemscontact-center toolsproductivity softwareproject managementproblem-solving
Soft Skills
verbal communicationwritten communicationmultitaskingorganizational skillscollaborationactive listening