Tech I – Prior Authorization Operations
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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Salary
💰 $17 - $26 per hour
Job Level
About the role
- Takes in-bound calls from providers, pharmacies, members, etc.
- Provides professional and courteous phone assistance to all callers through the criteria-based prior authorization process.
- Maintains complete, timely, and accurate documentation of reviews.
- Transfers all clinical questions, escalations, and judgment calls to the pharmacist team.
- Assists with duties such as outbound calls, reviewing and processing Prior Auths received via fax and ePA, monitoring inquiries via department mailboxes.
Requirements
- 1 years of prior work experience
- Associates Degree or Bachelors Degree preferred
- High School Diploma or equivalent GED
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling
- Financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
professional phone assistancecourteous communicationdocumentation accuracyescalation management
Certifications
Associates DegreeBachelors DegreeHigh School DiplomaGED