Answer Team Consultant
CVS Health
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $17 - $31 per hour
Job Level
About the role
- Respond to moderately complex client service inquiries with minimal management intervention
- Deliver high-quality, customer-focused service via phone and virtual channels
- Investigate, analyze, and resolve service requests related to: Enrollment and eligibility, Billing and commissions, Technical support, Case installation and group administration
- Serve as a primary liaison between clients and internal departments to ensure timely resolution
- Accurately document customer interactions, actions taken, and follow-up activities
- Support plan administration activities, including plan setup, enrollment processing, and billing coordination
- Partner with functional operations teams to resolve service issues efficiently
- Collaborate with peers to deliver a consistent, world-class customer experience
- Identify opportunities for process improvements and contribute to solution implementation
- Maintain required productivity and phone quality metrics while managing project-related tasks
- Demonstrate accountability for individual and team performance outcomes
- Participate in ongoing self-development and recommend cross-training opportunities
Requirements
- 6+ Months Call Center or Customer Service Experience
- Basic Computer Skills
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-focused serviceinvestigationanalysisproblem resolutiondocumentationcollaborationprocess improvementaccountabilitycommunicationself-development