Associate Manager, Clinical Health Services – Behavioral Health
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Louisiana, Mississippi, Montana, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $80,340 - $173,040 per year
Job Level
JuniorMid-Level
About the role
- Responsible for oversight of healthcare management staff including the organization and development of high performing teams
- Works closely with functional area managers to ensure consistency in clinical interventions supporting our members
- Accountable for meeting the financial, operational and quality objectives of the unit
- Oversees the implementation of healthcare management services for assigned functional area
- Implements clinical policies & procedures in accordance with applicable regulatory and accreditation standards
- Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
- Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care
- May act as a liaison with other key business areas
- May develop/assist in development and/review new training content
- May collaborate/deliver inter and intra-departmental training sessions
- Protects the confidentiality of member information and adheres to company policies regarding confidentiality
- Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating and documenting of care
- Develop, initiate, monitor and communicate performance expectations
- Ensures the team's understanding and use of information system capability and functionality
- Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills.
- Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams
- Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance
- Consistently demonstrates the ability to serve as a model change agent and lead change efforts
- Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
- Accountable for maintaining compliance with policies and procedures and implements them at the employee level.
Requirements
- Must have active and unrestricted Master's level Behavioral Health clinical license in the state of residence (LMSW, LCSW, LISW, LPC, or comparable) OR active and unrestricted Registered Nurse licensure with a background in Behavioral Health
- 3-5 years experience with Behavioral Health
- Experience working with people in such a manner as to build high morale and group commitment to goals and objectives
- Data Analytics experience
- Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes
- Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written formats (e.g., may provide support to the sales staff & network staff via onsite customer visits and/or presentations)
- Leadership experience.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsclinical policiescare plansquality improvementperformance expectationsbehavioral health experienceclinical interventionsmonitoring and evaluationtraining content developmentproblem resolution
Soft skills
team leadershipcommunicationchange managementcollaborationmentoringconfidentialityteamworkinterpersonal skillscritical thinkingmorale building
Certifications
Master's level Behavioral Health clinical licenseLMSWLCSWLISWLPCRegistered Nurse licensure