cVortex

Support Engineer

• Act as the technical focal point for cVortex within the client, responsible for translating business requests into configured solutions on the platform;
• Gather, document and validate requirements with the client’s operations, product and IT teams;
• Design and implement omnichannel support flows, automation rules and customer journeys on the cVortex platform;
• Build and maintain chatbots (low-code/no-code), including decision trees, intents, integrations and human handoff;
• Integrate the cVortex platform with the client’s internal systems via REST APIs (CRM, ERP, databases, webhooks);
• Query and manipulate databases using SQL for diagnostics, metric extraction and flow validation;
• Model and document business rules, workflows and processes (BPMN, ERD, journey wireframes);
• Lead client rituals: daily with operations, weekly reviews with leadership, and improvement planning sessions;
• Serve as a structured bridge between the client and cVortex internal teams (Product, Engineering, Support), opening well-documented tickets, prioritizing and tracking deliveries.

Customer Success Analyst, Technical – Mid-level

Backend Engineer

• Projetar, implementar e manter sistemas distribuídos em C/C++ com foco em performance, segurança e escalabilidade, garantindo SLAs do negócio.
• Realizar code review e definir padrões de qualidade de código.
• Diagnosticar e corrigir problemas de performance, memory leaks e concorrência ou problemas adicionais apoiando a área de suporte.
• Treinar membros do time, quando necessário.
• Colaborar com times de produto, QA e infraestrutura para entrega de soluções robustas.
• Documentar decisões técnicas e processos.

Senior Backend Developer, C/C++

QA Engineer

• Atuar na definição e execução de planos de teste para funcionalidades dos produtos efetuando testes manuais e, quando necessário, automatizados.
• Identificar correções registrando-as e reportando o status.
• Relatar melhorias de usabilidade.
• Documentar melhores práticas em base de conhecimento interna.
• Auxiliar na capacitação de outros membros do time no processo e tecnologias utilizadas quando necessário.
• Propor melhorias que aprimorem os resultados da engenharia de qualidade.
• Garantir qualidade de software exigida pelos produtos.
• Atuar em testes de integração E2E (Cypress ou similar).

Senior QA Analyst

Frontend Engineer

• Design, implement, and maintain distributed systems in C/C++ with a focus on performance, security, and scalability, ensuring business SLAs.
• Perform code reviews and define code quality standards.
• Diagnose and fix performance issues, memory leaks, and concurrency problems, supporting the support team as needed.
• Train team members when necessary.
• Collaborate with product, QA, and infrastructure teams to deliver robust solutions.
• Document technical decisions and processes.

Senior Frontend Developer

• Implement features and fixes in the company's software.
• Write code following software engineering best practices, producing clean, efficient, and high-performing code.
• Write technical documentation when applicable.
• Provide training to other team members when necessary.
• Maintain good working relationships with team members and other company stakeholders.
• Be highly available to the team (meetings, Agile rituals).