Customer Success Analyst, Technical – Mid-level

cVortex

Customer Success Analyst at cVortex, serving as a technical bridge with clients. Handling business demands and ensuring platform solutions are effectively implemented in collaboration with teams.

Posted 6/27/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Act as the technical focal point for cVortex within the client, responsible for translating business requests into configured solutions on the platform;
Gather, document and validate requirements with the client’s operations, product and IT teams;
Design and implement omnichannel support flows, automation rules and customer journeys on the cVortex platform;
Build and maintain chatbots (low-code/no-code), including decision trees, intents, integrations and human handoff;
Integrate the cVortex platform with the client’s internal systems via REST APIs (CRM, ERP, databases, webhooks);
Query and manipulate databases using SQL for diagnostics, metric extraction and flow validation;
Model and document business rules, workflows and processes (BPMN, ERD, journey wireframes);
Lead client rituals: daily with operations, weekly reviews with leadership, and improvement planning sessions;
Serve as a structured bridge between the client and cVortex internal teams (Product, Engineering, Support), opening well-documented tickets, prioritizing and tracking deliveries.

Requirements

What you’ll need

Basic SQL: SELECTs with JOIN, GROUP BY, subqueries; reading relational data models;
Reading and consuming REST APIs: understand JSON payloads, HTTP methods, authentication (Bearer/OAuth), and testing endpoints with Postman/Insomnia;
Hands-on experience configuring chatbots in a low-code/no-code tool;
Experience implementing customer service platforms, CRM, omnichannel or contact center systems — not just as an end user, but configuring them;
Proven ability to elicit and document requirements (flow diagrams, BPMN, functional specifications);
Maturity to handle crisis situations with clients without escalating emotionally;
Organizational skills and ability to manage multiple concurrent demands;
Analytical and structured thinking;
Consultative stance — able to say "no" with a technical rationale when a client request does not make sense.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account cVortex Website LinkedIn All Job Openings 51 - 200 employees ☁️ SaaS 🤖 Artificial Intelligence 🤝 B2B SaaS
Artificial Intelligence
B2B cVortex is an omnichannel customer service platform that centralizes and automates customer interactions across WhatsApp, Facebook/Instagram, Telegram, email, voice and other channels. The company combines AI-powered chatbots, workflow automation and a Copilot assistant to create conversational flows, automate responses, route tickets, and provide real-time analytics and reporting. cVortex is a Meta/WhatsApp Business API partner and offers integrations, implementation and national support for enterprises in sectors like finance, healthcare, education and ISPs. Customer Success Analyst, Technical – Mid-level Job not on LinkedIn 🔥 29 minutes ago 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required ERP SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as the technical focal point for cVortex within the client, responsible for translating business requests into configured solutions on the platform;
Gather, document and validate requirements with the client’s operations, product and IT teams;
Design and implement omnichannel support flows, automation rules and customer journeys on the cVortex platform;
Build and maintain chatbots (low-code/no-code), including decision trees, intents, integrations and human handoff;
Integrate the cVortex platform with the client’s internal systems via REST APIs (CRM, ERP, databases, webhooks);
Query and manipulate databases using SQL for diagnostics, metric extraction and flow validation;
Model and document business rules, workflows and processes (BPMN, ERD, journey wireframes);
Lead client rituals: daily with operations, weekly reviews with leadership, and improvement planning sessions;
Serve as a structured bridge between the client and cVortex internal teams (Product, Engineering, Support), opening well-documented tickets, prioritizing and tracking deliveries. 🎯 Requirements
Basic SQL: SELECTs with JOIN, GROUP BY, subqueries; reading relational data models;
Reading and consuming REST APIs: understand JSON payloads, HTTP methods, authentication (Bearer/OAuth), and testing endpoints with Postman/Insomnia;
Hands-on experience configuring chatbots in a low-code/no-code tool;
Experience implementing customer service platforms, CRM, omnichannel or contact center systems — not just as an end user, but configuring them;
Proven ability to elicit and document requirements (flow diagrams, BPMN, functional specifications);
Maturity to handle crisis situations with clients without escalating emotionally;
Organizational skills and ability to manage multiple concurrent demands;
Analytical and structured thinking;
Consultative stance — able to say "no" with a technical rationale when a client request does not make sense. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Analyst (Mid-level) 🔥 3 hours ago Bepass 11 - 50 🤖 Artificial Intelligence 🔐 Security ⚽ Sports Website LinkedIn All Job Openings Technical Support Analyst responsible for ensuring technology infrastructure availability for events at BEPASS SA. Engaging in equipment configuration, network planning, and incident resolution during events. 🏢🏡 São Paulo – Hybrid 💵 R$0 - R$6k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Linux Support Analyst, Mid-Level 🔥 7 hours ago Eletronet 51 - 200 📡 Telecommunications 🤝 B2B Website LinkedIn All Job Openings Analista de Suporte Pleno na ELETRONET S.A. controlando operações de rede e gerenciando incidentes críticos em São Paulo. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Senior Support Analyst – Mainframe Storage 🔥 8 hours ago Minsait 10,000+ employees 🤖 Artificial Intelligence 🔒 Cybersecurity 🏢 Enterprise Website LinkedIn All Job Openings Support Analyst for critical storage environments, ensuring availability and performance in global operations. Interacting with international teams and managing incidents across multiple geographies. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Senior Technical-Functional Analyst – Treasury, Derivatives 🕒 Yesterday Sinqia 1001 - 5000 💳 Fintech 🏦 Banking 🛍️ eCommerce Website LinkedIn All Job Openings Analista Técnico Funcional supporting financial systems analysis and troubleshooting at Evertec. Collaborating between technical teams and business areas to resolve complex issues. 🏢🏡 São Paulo – Hybrid 💰 Post-IPO Secondary on 2015-05 ⏰ Full Time 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required SQL Analista de Suporte de TI – Pleno 🕒 2 days ago NORDICA 51 - 200 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings TI Support Analyst providing technical support for hardware and software issues. Engaging with users both remotely and on-site while maintaining systems and documentation. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Android iOS Linux View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SQLREST APIslow-code/no-code chatbot configurationBPMNERDcustomer service platform implementationCRMomnichannel systemsflow diagramsfunctional specifications

Soft Skills

requirement elicitationorganizational skillsanalytical thinkingstructured thinkingconsultative stancecrisis managementemotional maturitycommunicationleadershipcollaboration