CVC CORP

Senior Operations Analyst – Visual

CVC CORP

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

About the role

  • Responsible for the entire sales process from quotation through post-sales, acting as the primary contact with suppliers;
  • Provide information and resolve questions about published products to the customer service consultant, highlighting particularities and making necessary adjustments according to the request;
  • Assist in preparing customized itineraries for Brazil and the rest of the world (land travel), using files and rate guides or negotiating directly with local suppliers;
  • Stay updated on trends and services to improve sales approach;
  • Handle matters related to changes, cancellations and monitoring in the financial portal;
  • Participate in internal and external training, events and travel fairs when required.

Requirements

  • Bachelor's degree completed or in progress in Tourism, Business Administration, Hospitality, Events or related fields;
  • Previous experience in the travel industry (customer service or operations for travel agencies);
  • Advantage: experience in the luxury market, ski products and/or cruise products;
  • Intermediate level Microsoft Office;
  • Intermediate level English required;
  • Intermediate Spanish is a plus.
Benefits
  • Meal and/or Food Allowance
  • Transportation Voucher
  • Daycare assistance and support for a child with a disability
  • Medical insurance with waived monthly fee for you and your dependents (children and spouse) (Bradesco - with co-payment)
  • Pet care partnership with Petlove
  • Dental insurance (SulAmérica)
  • Life insurance
  • Pharmacy discounts (Univers)
  • Gym membership (TotalPass)
  • Emotional health program (Wellz)
  • “Amor de Mãe” program – prenatal care support for pregnant employees or spouses
  • Reserved parking for pregnant employees for added convenience
  • Extended parental leave: maternity (180 days), paternity (20 days) and adoption leave (135 to 180 days, depending on the child’s age)
  • “My Trip” program: discounts on package and airline purchases, accommodation and other products; benefit extendable to your dependents and ascendants
  • SESC partnership
  • Paid day off during your birthday month
  • Cinemark partnership with attractive benefits
  • Corporate University
  • Partnerships with educational institutions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales processitinerary preparationnegotiationfinancial monitoringtravel industry experienceluxury market experienceski products experiencecruise products experienceMicrosoft Office
Soft Skills
communicationproblem-solvingadaptabilitycustomer relationship managementteam collaborationorganizational skillsattention to detailtrend awarenessevent participationtraining participation
Certifications
Bachelor's degree in TourismBachelor's degree in Business AdministrationBachelor's degree in HospitalityBachelor's degree in Events