Support Analyst
CV CRM
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Respond to customers via chat, video calls on Microsoft Teams, and email;
- Resolve frequent questions, address issues and provide general customer support;
- Create content for the knowledge base;
- Ensure customers are receiving an excellent support experience with CV;
- Improve the support team's structure and processes through continuous improvement practices;
- Train other agents on best practices for customer communication and on problem analysis and resolution;
- Conduct benchmarking, take courses, and participate in mentorships that enhance the quality of CV's support.
Requirements
- Excellent verbal and written communication skills;
- Empathy and active listening;
- Creativity;
- Energetic and proactive attitude;
- Curiosity and willingness to learn new things;
- Strong analytical and adaptive abilities;
- Data-driven decision making;
- Organized and methodical;
- Proficiency in Excel;
- Experience and ease using support software;
- Previous experience in a support role;
- Analytical mindset;
- Comfortable handling customer-facing support;
- Knowledge of topics related to the real estate market;
- Enjoy creating processes and helping to structure a department.
Benefits
- Remote work (home office);
- Meal allowance;
- Unimed health plan (national coverage);
- Dental plan;
- Employee engagement and well-being platforms;
- Home office allowance;
- Day off on your birthday;
- Annual bonus plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
proficiency in Excelexperience in a support roleanalytical mindsetdata-driven decision making
Soft Skills
excellent verbal communicationexcellent written communicationempathyactive listeningcreativityenergetic attitudeproactive attitudecuriositywillingness to learnstrong analytical abilities