CV CRM

Support Engineer

• Respond to customers via chat, video calls on Microsoft Teams, and email;
• Resolve frequent questions, address issues and provide general customer support;
• Create content for the knowledge base;
• Ensure customers are receiving an excellent support experience with CV;
• Improve the support team's structure and processes through continuous improvement practices;
• Train other agents on best practices for customer communication and on problem analysis and resolution;
• Conduct benchmarking, take courses, and participate in mentorships that enhance the quality of CV's support.

Support Analyst